Remember the Captivity of your Fathers: A Paradigm for Freedom!

RememberTo remember is to do something that is necessary or advisable which brings honor to the past and freedom to the present.  Remembering is the power of becoming aware that you are more than the singular person and many others have held a hand in making you, your personality, your strengths, and your weaknesses.  A greeting card reads, “I am a strong person, because a strong person raised me.”  Remembering is also the power that propels the person from their starting point into a glorious future.  Ralph Marston has the last word on remembering, “Remember why you started, remember where you are headed, think how great it will be to get there, and keep going.”

The Church of JESUS CHRIST of Latter-Day Saints, revers as scripture “The Book of Mormon: Another Testament of Jesus Christ,” in which the reader is encouraged to “Remember the captivity of your fathers” (Mosiah: 27:16; Alma: 5: 6; Alma 29:11-12; 36:2, 29).  The captivity originally spoken of was physical captivity, where a group of people had been militarily taken over by their enemies and were in physical bondage, slaves pressed into cruel service.  But, as this theme evolves the reader is encouraged to remember other types of captivity their fathers have been subjected to, as a means of more fully enjoying the freedoms and opportunities they possess, because of their father’s captivity and release from captivity.

To the person escaping Cuba as Castro came to power, the captivity of communism and the celebration of freedom in America is a tangible memory, and powers many a child to act.  The release from concentration camp captivity powered and motivates even to this day the children and communities where freedom now rings.  The captivity of those in the USSR powers the minds and freedoms of those living in Russia.  Problems still exist, but the freedom from captivity is worth remembering, and by remembering, honor is paid to those who suffered that captivity, by the growth and development of those present and in the future.

CaptivityCaptivity comes in many shapes, by many names, and is visible only through the suffering of those held captive.  For example, during a conversation with several older adults, I asked a question about the captivity of illiteracy and asked how many generations back in their families does it take to find an illiterate family member.  One very lucky person it was more than 8 generations, another said three, a couple said four, but a very elderly person in the back said 1, his parents never learned to read or write in their own native language or English.  This man is a Native American from a tribe in Northern Arizona, when I met him he was in his late 80’s.

As a child of 8, he was separated from his tribe, his family, and the reservation he knew, loaded onto a bus, and sent to Oklahoma for education.  He spent 10-months of every year for the next 10-years, going to school in Oklahoma.  During which time he never received a single letter from his parents.  Was not allowed to speak his native language, and all native culture was forbidden.  He credits this traumatic period of his life as the crucible for all the good that has come to him through education.  His children and grandchildren, all successfully completed college becoming engineers, lawyers, doctors, nurses, and more.  He had two great-grandchildren just entering college, and his first great-great-grandchild was soon to be delivered.

On the topic of remembering the captivity of his fathers, their illiteracy, he remembers every day in gratitude, even though his parents’ thirst for learning meant he endured such harrowing experiences to go to school.  The captivity of his fathers, drove and motivated him to ensure his progeny would not suffer the same captivity.

Another example, similar question about the captivity of their fathers, how many generations back before your fathers never left a small plot of land, whose only views of the world were restricted to that single plot of land.  One answered, his grandfather had been hated by his family for leaving a place of comfort in Scotland, for a rough life in the western states of America.  Many of his family only ever saw the titles, the land, the benefits, and wanted those things.  The family desiring these things never saw the captivity and the family remains broken and separate to this day.

What was the captivity the grandfather escaped from if he had land, titles, money, servants, etc.; freedom to grow, change, and become.  As long as his family stuck to the same life and ways of his fathers, they would have a comfortable physical life.  Herein lay the captivity and this gentleman tells his story as a caution about researching family history.  I have always held this story, not as a caution, but as a parable regarding individual choices.  Born into freedom and plenty, but requiring ceaseless toil, members of this gentleman’s family preferred captivity and luxury to hard work and accomplishment.

Government Largess 2I see the welfare state in America that strips pride and accomplishment and replaces it with appetite suppression, and I see millions in captivity.  A captivity that breeds wasted and blasted lives, people who have potential dying under government handouts, forever stuck in subsistence living and not knowing how to escape the captivity of their choices.  Where for the work requirement for welfare that same person would know and understand different lessons and potentially choose a different path; thus, discovering that through work captivity is broken.

I see the captivity of thought, children raised in homes as rigidly controlled as Nazi Propaganda, controlled by the captivity of hate and choices of parents, and becoming leeches and vermin to America’s health.  Consider upon the state of these children and weep for their lost innocence and America’s future.  These are the children in the streets since May throwing bricks, lighting fires, attacking helpless victims, and causing such tremendous violence upon the American Soul.  Look upon these children in mental captivity and remember, “But for the grace of God go I” (John Bradford).

Government Largess 4Other types of captivity our fathers suffered, and our children are suffering includes, mental/physical/sexual abuse, drugs and alcohol, criminal activity, gangs, single-parenthood, the loss of the nuclear family, technology, and so much more.  Why should a person remember the captivity of their fathers?  Because by remembering by recommit to not passing along that captivity to our children or communities.

The Old Testament carries a similar theme to remembering the captivity of our fathers, when the children of Israel were commanded to remember the Passover.  Yom HaShoah (יום השואה) and in English as Holocaust Remembrance Day, or Holocaust Day, is another holiday set apart for remembering the captivity of our fathers and recommitting to freedom from oppression.  Buddhism has Bodhi Day upon which the full day is set apart for remembrance and meditation.  Catholics have All Souls’ Day as a day for remembering the past, honoring the lives of loved ones lost, and recommitting to a brighter future.

LiberationThese holidays are mentioned, and more exist, to aid the reader in understanding the importance of remembering the captivity of our fathers.  America’s fathers have fought much, and bled much, suffering incredible injuries, all to make the future better.  Can we, the recipients of these sacrifices to shed captivity, do less and lose this great Republic, without suffering the indignation of our fathers in ages past?

Consider the frozen feet and fingers of Valley Forge; what was a little frost bite when compared with the glorious vision of freedom to the soldiers on duty there?  Consider the bloody battles of the Civil War, the fear, the anger, the soul shattering pounding of the guns; both sides consider themselves correct, both sides wanted a vision of freedom, but only one side could win, and in winning bring complete freedom to all the people of America.  Consider the soldiers, sailors, airman, and marines in Afghanistan, South Korea, Africa, and every other place America sends her military might, can we sit at home comfortable and not feel gratitude for their sacrifices, the cold they suffer, the wounds, the physical and mental strain?

Image - Eagle & FlagRemembering is an action, a thought process with impetus power to drive commitment and action in an individual.  Let us not forget the captivity of our fathers and by remembering act in a method that will secure liberty, justice, and freedom for our children’s children.  America is in danger of being lost; this great republic, blessed with a Constitutional form of government is in danger.  I for one, refuse to sit idly by and lose this precious country; I implore you to remember the captivity of your fathers, and join me in voting intelligently, join me in throwing off the shackles which threaten to bind us down in captivity to communist and socialist styles of governance.  Join me in taking back America!

© Copyright 2020 – M. Dave Salisbury

The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the pictures.

All rights reserved.  For copies, reprints, or sharing, please contact through LinkedIn:

https://www.linkedin.com/in/davesalisbury/

 

The US Constitution – Understanding the Paradigm

Since February 2020, to date America, and the world has witnessed the cruel and unyielding hand of mobocracy practiced.  Mobocracy is the rule of the mob transformed into governance.  Consider the actions of several city councils and state legislatures where defunding the police has become the hottest political topic.  The mob screams for changes to the law, politicians pander, politicians pay “Dane-Geld,” and the laws change to satisfy the appetites of the mob.  Thus, mobocracy is being practiced.

To everyone who reads this post, I will without doubt or fear maintain that the actions of the politicians to allow mobocracy in America, state for the record that, “You are committing an illegal act; must be held accountable before the bar of justice for your heinous crimes!”  Make no mistake, the actions of politicians to appease the mob, to rule through mobocracy, and to thwart the will of the governed to the masses of screaming mobsters is treason, the calumny of the blackest sort, and a rejection of your oath of office rendering you and your authority moot!

LinkedIn ImageBeginning with the US Constitution’s Preamble, a person will find why the government was instituted.  “… in order to form a more perfect Union (government), establish justice, insure domestic tranquility, provide for the common defense, promote the general welfare, and secure the Blessings of Liberty to ourselves and our Posterity.”  The politicians who have sworn an oath to uphold the US Constitution who deny these statements are already guilty of treason and breach of office.  Domestic tranquility cannot be achieved through the rule of the mob.  Domestic tranquility cannot magically appear, it must be built through law and order, through justice and mercy before the bar of justice, and must be fought for when tyranny rears its ugly head.  The general welfare of the population can only be established by obedience to the just laws of the society to which a person belongs.  Defunding the police tramples the welfare of society, domestic tranquility, and calls for the defense of the rule of law by every freedom-loving person in that society.

Article 1 Section 1: Established for every government in America the separation of powers, where legislation is equally shared between a house of representatives and a senate, who must work together in their separate but equal duties to fulfill the actions dictated in the preamble.  Sections 2 and 3 establish the finer points regarding the house of representatives, the senate, the powers of the executive branch in filling vacancies and establishing the terms of office.

Article 1 Sections 4-8: Establish taxes, the military forces, the day of elections, when a term begins for an elected officer to the Congress and other details of government.  Nowhere in these articles does it allow for one branch to dominate another branch.  Nowhere in these articles does it allow for the senate of the house of representatives to do the others job.  Each establishment of government has a specific job to perform, and those politicians who refuse to do their job are in fact breaching their oaths of office.

Consider the actions of the Speaker of the House of Representatives, Speaker Nancy Pelosi.  Nowhere in the US Constitution is she allowed to meddle in world politics, write letters to foreign governments, or pass legislation that has not been read.  Yet, all these and more are regularly being done, instead of doing her job as outlined in the preamble, to the improvement of the American people, she is duly sworn to support.  Her failure to represent all her district is the most egregious example because she is also third in line for the President, she has been re-elected so many times, and is the speaker of the US House of Representatives.  Thus, not only does she speak for her district, but she also represents all the US House of Representatives, of all parties.

Root Cause AnalysisOne of the clearest lessons discovered in life is that of genetic behavior, usually to the shame of the person witnessing their behavior being acted upon by others.  We pass behavior onto our children, our acquaintances, and our circles of influence.  The problem with genetic behavior is that of exponentialism or the exponential growth between generations.  Research supports that cheating behavior in high school is found in cheating an employer later in life.  Research also relates that those witnessing the cheating behavior will then steal.  The third generation of people the behavior is passed onto will steal bigger items, cheat more, and commit more crimes.  The cycle just keeps building until the criminal justice system is full of hard crimes committed.

In the political realm, we see the same exponential growth of behavior.  Speaker Pelosi is witnessed by her party, who then act as she does, and commits larger or worse actions than the Speaker.  If you look at those termed “The Squad,” the representatives are by far worse than Speaker Pelosi, but they learned how to be detestable to freedom-loving peoples from the Speaker, and the second-generation politicians that surround Speaker Pelosi.  Want another example, look at any recent (2000 to present) presidential election and you will still find traces of previous President Clinton in the candidates of both parties.  Consider Mitt Romney’s candidacy, he is very Bill Clinton in his politics and speech mannerisms, which remains the main reason he failed as a candidate for president.

Grit - DefinedThus, freedom-loving people, who support justice, desire domestic tranquility, seek to provide for the common defense, promote the general welfare and well-being of others, and work tirelessly to secure the Blessings of Liberty to ourselves and our Posterity, witness these politicians and want them removed, and held accountable for their crimes.  Not to punish without cause, but to support the common good in America.  The reason we have courts, lawyers, judges, etc. is to separate the crimes committed from the criminal committing.  This is the epitome of the word justice.  The US Criminal Justice System is imperfect, without doubt, but it remains the best system the world has ever seen and deserves support from law-abiding and freedom-loving people.

Article 1 Section 9:  Deals with two legal precedents that have been much maligned and abused.  Immigration and the Writ of Habeas Corpus.  Immigration is a topic for a different post.  However, the Writ of Habeas Corpus is crucial to this discussion.  Simply stated Habeas Corpus is, “… The legal procedure that keeps the government from holding you indefinitely without showing cause. When you challenge your detention by filing a habeas corpus petition, the executive branch must explain to a neutral judge its justification for holding you.”  The Writ of Habeas Corpus can be suspended, and American History including recent history has provided examples of when and why habeas corpus has been denied, suspended, or revoked.  The riots and acts of domestic terrorism are a clear example as to why the Writ of Habeas Corpus can be and should be suspended.  Rebellion and the breach of public safety are two separate excuses for denying habeas corpus and rioters and terrorists deserve to have habeas corpus suspended.

Finest HourMake no mistake, I am not advocating for the refusal of these people to have their day in court, before an impartial judge, to be sentenced for their crimes, and held accountable before the bar of justice.  I am advocating that until their trials can be arranged, they deserve to be held in prison awaiting the slow turning of the wheels of justice.  When you break the peace of society, you give up your rights and liberties; thus, these mob members deserve to be held and witness their rights to habeas corpus rescinded.

Article 1 Section 10:  Has several items that pertain to the illegality of state governors during the current COVID-19 health crisis, reflecting that these governors do not know the law, and are in breach of their oaths of office.  When the governor of New Mexico made a law stating that all the citizens of Arizona must be quarantined, interrupting the free flow of commerce from state-to-state, the governor forfeited her authority for political points, and the US Congress should have been demanding corrective behavior.  Yet, not a peep has been witnessed.

The Duty of AmericansCOVID-19 does not represent a sufficient “imminent danger” to refuse or interfere with commerce passing between states.  The “public health measures” enacted by the various state governors are a travesty of justice, unconstitutional, interferes with the rights and liberties of the people, and damaging the commerce and economy of the United States.  Where are the politicians at the Federal Level to correct these abuses?

Articles 2 and 3: establish the executive and judicial branches of American governance.  These articles remain critical to freedom-loving people as the articles clearly dictate terms in office, how to perform their duties, and establishes the various courts in the judicial system.  The jury trial is set forth without restriction and remains a key component in all trials.  Section 3 of Article 3 contains two items of note.  Item 1 defines treason narrowly and specifically; item 2 discusses the penalty of treason.  “Treason against the United States shall consist only in levying war against them (the United States), or in adhering to their enemies (following an enemy’s directions), giving them aid and comfort (monetary means, housing, food, or other transferable goods).”

PatriotismA legal dictionary provides a slightly broader definition of treason, “The offense of attempting by overt [or covert] acts to overthrow the government of the state to which the offender owes allegiance or to kill or personally injure the sovereign or the sovereign’s family.  The betrayal of a trust: treachery.”  Therein lies the justification for labeling the actions of politicians who breach the public trust with treason, the politician who breaks their oath of office to support and defend the US Constitution is committing treason.

Articles 5-7: Deal with how the US Constitution can be amended, national debt, the supremacy of the US Constitution in America, oaths of office, and ratification of the US Constitution.  With these final words, the US Constitution closed, “Done in convention by the unanimous consent of the States present the Seventeenth Day of September in the Year of our Lord one thousand seven hundred and Eighty-seven and of the Independence of the United States of America the Twelfth In witness whereof we have hereunto subscribed our Names.”

Military CrestsEvery member of the US Military swears an eternal commitment to upholding this document, to securing the rights and laws of the United States as prescribed therein, and to follow the orders of the commander in chief before God.  I have had the privilege of taking that oath six times in my life.

The Oath of Enlistment: “I, [State your full legal name], do solemnly swear that I will support and defend the Constitution of the United States against all enemies, foreign and domestic; that I will bear true faith and allegiance to the same; and that I will obey the orders of the President of the United States and the orders of the officers appointed over me, according to regulations and the Uniform Code of Military Justice. So, help me, God.”

I will not allow the US Constitution to be thrown down and mobocracy, meritocracy, democracy, communism, socialism, or any other form of government to supersede the US Constitution.  To those politicians working hand-in-hand with the mobs and others for the destruction of America, you are committing treason and will one day answer for your crimes before the bar of justice.

Image - Eagle & FlagDuring my military service, I read a quote, applicable to the relationship between politicians working to destroy America and freedom lovers who support the US Constitution “No truer friend; no fiercer enemy!”  No truer friend can be found than I in the support of the US Constitution and the Bill of Rights.  No fiercer enemy can be found than I to those working to suppress the US Constitution and the Bill of Rights; “So, help me, God!”.

© Copyright 2020 – M. Dave Salisbury

The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the pictures.

All rights reserved.  For copies, reprints, or sharing, please contact through LinkedIn:

https://www.linkedin.com/in/davesalisbury/

Plasticization of Words and the American Political Left – Shifting the Paradigm

Non Sequitur - Plasticity of LanguageI love words; I was taught from a young age three invaluable lessons:

  1. Speak the King’s English with exactness.
  2. Correctly pronounce and enunciate your words.
  3. If you do not know what a word means, and misuse it, you are wrong and must correct your mistake immediately.

Growing up, these rules were inviolable.  You could use any word you knew the definition of; but, you had better pronounce that word, enunciate, and be able to defend yourself when asked.  Since 1990, I have become detested with two things the American Political Left has chosen to do that is atrocious and worthy of the vilest condemnation, racism, and the plasticization of words.

As a student of history, the American Political Left has, from the inception of political parties, been telling lies to hide political skullduggery and shenanigans, to obfuscate issues, and derail issues.  The plasticization of words has shamed many a person, has cast doubts that have ruined elections, and been exercised tirelessly to tear America apart.

Pentagon BureaucracyConsider a term oft used to describe the political left, “Social-Justice Warriors.”  Long have I asked my political left-leaning colleagues what this term means, how it applies, and the veracity of the term as a description of societal action.  Breaking down the term, we find three definitions taken from Dictionary.com:

Social: Adjective – relating to society and its organization; Noun – informal social gathering

Justice: Noun – just behavior or treatment; administration of law or authority

Warrior: Noun – an experienced soldier or fighter

Social Justice WarriorThus, to extrapolate meaning from the definitions, one would conclude a social justice warrior is “a person in society, looking for the social administration of law, who has experience fighting for the proper administration of law.”  Yet, the definition from the dictionary for this term is 180-degrees different and is termed derogatory, “a person who expresses or promotes socially progressive views.”  Those rioting and looting in the streets got there because a social justice warrior enraged the community on an issue that is racist, one-sided, and emotionally driven.  Lest it is forgotten, the term being applied to the people driven by emotion to launch protests that become mob violence is derogatory in nature, critically disrespectful of the person calling themselves a social justice warrior.  But, the social justice warrior carries this title as if it were a compliment and a badge of the highest esteem.

Thus, language is plasticized to confuse, interfere, and claim moral superiority, while at the same time damaging the basic fiber of America, destroying small businesses, and ruining commerce.  In reviewing the historical records of riots in America, the term social justice warrior appears to have cropped up as a neutral or possibly positive term in the 1990s, but by 2011 the term had gained its derogatory connotations with the rise of social media.  Many victims of social justice warriors claim they have been “thought policed,” “word policed,” attacked for not being appropriately centered on progressive politics.  The social justice warrior is often extremely biased, self-aggrandizing, sanctimonious, but first, last, and always puerilely unreasonable!

Social Just Warriors 5A recent attack by a social justice warrior regarded the inability of poor black people to have government-issued photo ID, and that without that photo ID, the poor black person would be disenfranchised in exercising voting rights.  My response was that holding any person down by race was racist, and the social just warrior preceded to become unhinged.  Let us be clear, anytime a person’s race is the sole reason that person, or group of people, cannot take part in something, is racism, and the person espousing that opinionated garbage is racist.

In fourth grade, shortly after the Christmas Break, Governor Anderson Elementary School, Belfast Maine.  The teacher is Mrs. Ohlund, I am repeating fourth grade because I was accused of being socially unprepared for fifth grade.  I express doubts about Martin Luther King and a negative opinion regarding “Black History Month.”  Then I am falsely accused, for the first of many times, of being racist.  I lost three recesses, had to write a paper by way of apology, and was forced to spend the rest of “Black History Month” not participating in the events planned and scheduled.

Social Justice Warriors 4From that day to this, I have been attacked for not seeing race, not being sensitive to the race of others, and refusing to allow a person’s race to be an excuse for poor performance, bad language, and infantile public and private behavior.  I remain unapologetic; I am not a racist!  I hold myself to the highest standards publicly and privately as my first obligation to society.  Without regard to race, color, creed, etc. I hold others to the same standards.  I am willing to teach and remain willing to learn as my second obligation to society.

Senior Chief Cloud (DCCS) gave me a tongue lashing in the US Navy because I could not understand the verbal interlocution of a second-class petty officer.  The second-class petty officer used “Ebonics,” while on duty as a form of speech, and I had no idea what he was saying.  Off-duty, this same second-class petty officer spoke differently and I was able to understand him, just fine.  I was accused of being racist, disrespectful, and obstinate for not understanding the intentional speech patterns of a higher-ranking person.

Social Justice Warrior 2I quickly learned that if any other race of person employed “Ebonics” they were told to speak properly, but there was a pass for black people.  When I pointed out this was racism, I was sent up on charges for being disrespectful to see the Commanding Officer.  In the US Army, I was the only white person in my squad in S. Korea.  I was never invited to squad parties, social get-togethers, or allowed into training.  I asked why I was being excluded and was told it was because the squad leader did not understand white people.  The command structure supported the exclusion, and I was left without support as a new soldier in the US Army.

When white people treat black people in a manner that segregates, separates, or allows lower standards based upon race, this is considered racism, and rightly so.  Yet, when black people reflect the exact same behaviors, the socially progressive elements in America rush to defend this behavior, and it is still racism.  The term racism sees no colors, understands no race, and cannot distinguish between people.  The term racism has been plasticized and forced into seeing colors and races, but only when directed in one direction towards black people; and, this is wrong!

In S. Korea, I met some of the most amazing people, gifted, talented, intellectually brilliant.  In S. Korea, I never felt I was a foreigner; the people accepted my small gestures to learn the language and were very kind.  Yet, in South Chicago, South Detroit, Bakersfield, Palisades, and other traditionally black neighborhoods, I am a foreigner, and the people not only treated me like scum on their blocks but insisted I did not belong.  How is it, I can feel more welcome in a foreign country, than on American soil, simply because of my race; this is racism!  The same is true when I visited Bahrain, and the Rock of Gibraltar, highly integrated societies, where I was the foreigner but was never treated as a foreigner or an outsider.  But, travel to Jersey City, Burlington, or Baychester and I was told to wear armor because I was going to be shot.  As a point of interest, Bruce Willis has this same problem in the movie Die Hard 3, and Hollywood treated that overt racism as a movie plot; this is wrong!

Social Justice Warrior 3In the name of racial equality, America has been taught since the early 1980s that words create problems, and some words cannot be used by “white people.”  This behavior is inherently racist and spreads the problems of race, not improving racial relationships.  During President Obama’s reign, America learned that peanut butter and jelly sandwiches are racist.  Fluffernutter sandwiches are racist.  But, this is not so, they are sandwiches, food, and delicious.  Yet, through plasticization and a social justice warrior, suddenly, a staple of millions of people is now “off-limits” and cannot be consumed.  My local sandwich shop had to stop selling a peanut butter honey spread on bagels as a sandwich option because the owners feared being picketed.

It is time for Americans to stand together against the tyranny of plastic words.  Terms see no race, color, creed, and can do nothing but form expressions in communicating ideas.  People see colors, race, creeds, handicaps, and more, words do not.  The plastic words employed by the political left need to be called out every single time a new term arises, and the following are some suggestions for reducing plastic words.

  1. Get to know words and their definitions. It is okay to look up new words and use them in daily vocabulary.  It is okay to have a vocabulary to fall upon to describe, detail, and inform your communication.
  2. When in doubt, ask for clear definitions for terms. If this is the second or more instance, compare definitions from previous explanations, and every time the definitions do not match the intent, call that person out.
  3. Insist upon pronunciation and proper annunciation of words. The English language is beautiful when properly used, and the proper usage of language improves the world.  Be the speaker that makes flowers bloom in another person’s mind through language.
  4. Swearing, cursing, and vile imprecations do nothing but degrade the speaker and lower the speaker’s intelligence. Insist that speakers improve their language usage before speaking as a sign of respect.  I show my respect to you by guarding my tongue, you show your appreciation and respect to me by guarding your tongue, and communication advances both of us.
  5. Plastic words are a social disease and a tool of weak and untested minds. Remember, emotional outbursts are not tolerated by parents from children, and are even less tolerated by adults towards other adults.  Teenagers should be able to get away with back-talking and emotional hyperbole, why do we allow these same outbursts from adults?

Words DefinedImproving communication is all about knowing and using language succinctly and precisely, and then supporting proper social behaviors through courage and tenacity.  There is no reason the grocery store, the restaurant, and other social and community gatherings should be an atmosphere of foul deprecations, excuses for small minds to emotionally lose control, or for adults to imitate the worst childish behaviors.  Standards promote freedom, and the US Republic is all about personal freedom through responsibility and accountability for one’s self.

© Copyright 2020 – M. Dave Salisbury

The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the pictures.

All rights reserved.  For copies, reprints, or sharing, please contact through LinkedIn:

https://www.linkedin.com/in/davesalisbury/

A Leadership Statement – Shifting the Political Paradigm for a Better America

As a leader, three basic principles drive leadership:  freedom, agency, and learning (Robinson, 1999; Rao, 2013; Tucker, 2001; and Ulrich, 2008).  Three inviolate laws are also present, these inviolate laws are: respect, engagement, and preparation; these laws are guided by the principles of freedom, agency, and learning.  Hand-in-hand, these three principles of leadership and the three inviolate laws govern society.  Image - MSM HandledWe are learning by sad experience that many, especially on college campuses and in professional sports arenas, consider respect to be a one-direction demand, where accountability is not enforced and where the hooligans and terrorists of thought, demand and punctuate their demands with violence. A person, who tries to curtail the thoughts of others with physical, verbal, or emotional abuse, has crossed the line into thought terrorism, and their voice is reduced to nothing, even though mainstream media (MSM) outlets provide these people a soapbox to reach a larger audience.  A person, who demands respect to flow to them and refuses to give respect to others, is abusing verbally and emotionally those they refuse to respect.

Leaders, who embrace the freedoms of their followers, allow them full possession of their individual freedoms, encourage them to employ individual agency, and allow them to be guided by a thirst for learning (Broskowski, 1984; Ekanayake, 2004; and Hoppe, 2006).  Image - John Wayne QuoteThe engaged learner prepares fully in a constant cycle of learn and teach and needs to be supported in this cycle in order to remain a learner preparing to teach and a teacher preparing to learn.  The leader has responsibility for teaching correct principles and embracing the need for the learner to govern himself or herself.  Thoughts and beliefs, opinions, and personal preferences cannot and should not be litigated, forced, or coerced.  Those, who choose to act in a manner not conducive to a quiet and orderly discussion, diminish themselves, harm themselves, and place themselves outside civilization, like the rabid dogs of the west.  The proper response by civilization for those placing themselves in this category, rabid dogs or wolves, remains the same:  permanent separation and removal.

The successful leader is morally obligated to embrace loyal opposition found in those being led and to take and give counsel and guidance to improve plans, implement ideas, and garner the individual buy-in from free agents ensuring integrity, responsibility, and accountability are not lost or forgotten.  The leader is a teacher and a teacher is a leader.  The cycle for learning and teaching does not become lost or less significant as rank is increased.  The inverse occurs. The greater the rank the higher the responsibility to remain engaged in the learning/teaching cycle (Kumle and Kelly, 2006; Maehr and Braskamp, 1986; Nibley, 1987).

Imperative to those with greater authority are the requirements to oversee those to whom authority has been delegated.  Image - Quote Poltics is DirtyWhen those possessing delegated authority use that authority to denigrate, deride, and destroy, that authority needs to be publically stripped, and the individual forced to make amends concurrent with the laws of the land and the expectations of society.  We have come to a point in the laws of America where those with money and powerful political connections (Anthony Weiner) can receive pitiful punishments for dangerous crimes, and those without powerful political friends and money receive far harsher sentences for crimes committed, where standard sentence guidelines include some portion of all of the following: 5-10 years in prison, registering as a sex offender, and fines starting at $50,000 (Lorang, McNiel, & Binder, 2016).

Consider the IRS Scandal, the VA Scandals, and the continuing news cycles where politicians make promises and renege on those promises before the ink is dry on the election result forms.  The staffs to whom authority has been delegated are being allowed to run rampant, and those selected to be leaders are doing nothing to curtail the abuse of power being inflicted upon the population (Perez, 2015).

America, President Trump is a leader, whereas many of the House and Senate are less than the poorest managers ever vested with delegated authority.  Consider Senators McCain, Feingold, and Collins, where Obamacare is concerned, they campaigned on repealing Obamacare, and they continue to actively thwart the legislative process for personal gain (Prokop, 2015).  Leaders, regardless of their field of endeavor and political environment, act, work, and their actions are logically tied to their work.  While one might disagree with the actions based upon personal opinion, the actions taken signify their leadership.  Managers, do not act, are not tied to their actions, and never are held accountable; whereas, the leader and their actions are inseparable.  Hence, while McCain, Feingold, and Collins, among others, will thwart the needs of America for personal gain, Trump will be held accountable for their inaction.  Image - Terrorism DefinedThe same is true for the inaction and legal quandary Obama created at the IRS and the VA, managers performed tasks that were incongruent with the law, were not held accountable, thus the president remains culpable.

Consider how many times “deals” have to be made just to get common sense, helpful, and proper legislation out of committee and in front of the current sitting president.  In real life, “deals” would be considered bribery, collusion, inducements, kickbacks, and blackmail; yet, the citizens accept these legislative maneuvers in the hopes of improving America through legislation.  We are told as children that politics is a dirty business; it has become a dirty business, because those in power and those with delegated power have refused to honor, sustain, and support the laws of the land, the expectations of the citizens they purport to represent, and the illegal use of tax money to conduct these bribes is reprehensible at best.

Currently, the solution remains in the hands of the voters re: stop electing the same old names over and over again.  Why have Senators McCain and Collins become so powerful; tenure in the Senate, McCain since 1981 to present and Murkowski since 2002, and Collins since 1996, they have been living off the public taxpayer for too long!  I am not advocating term limits.  I am advocating an informed and motivated electorate willing to be the leaders they wish to see in office, and holding those in power accountable for the power that has been delegated from “We the People” to those who temporarily hold elected office.  I am advocating for voters to make the election box more important than the TV box, the cubicle box, or the social media box.

I am advocating for the return of a highly charged and logically powered electorate to take back the reins of power from those currently in office, especially those who have continually proven they cannot handle our authority.  For example, Senator Collins has continually proven a weak link by taking positions anathema to her voters, but lacking a viable alternative, her voters return her to power every six-years.  In fact, having lived in her district, I know for a fact there are many of her voters who despise Senator Collins, and hold their nose and vote for her anyway.  Having lived in Senator McCain’s district, the same is said of him when voting every six years, no viable alternative, send the same old name back to power.

Much noise has been made about professional sports players and the refusal to stand for the Anthem and the American Flag.  Under the three principles of leadership and the three inviolate laws, these players do not deserve the jobs they hold, let alone a position of respect.  The reason is simple.  The flag covers all.  Standing for the flag means respect for all, honor for all, and will, regardless of the other person, stand for America as the last bastion of liberty, freedom, and a republican form of government.  The liberties demanded to allow you to sit are the same liberties you are rejecting every time you sit for the anthem and flag ceremony.  All kneeling sports players and flag burners should answer this question: “When you are in trouble, do you want American police, firefighters, EMT’s, and or the American Military personnel to help you?”  If so, why would you contemplate sitting when standing for the flag symbolizes you will help others and sitting proclaims you will not help others.  Since you will not help others, as signified by burning the flag and kneeling or sitting out the national anthem, where should help come from?

I cannot stress enough leadership is needed. Image - Eagle & Flag Leadership begins with those who selected their leaders demanding an accounting for the authority delegated to them.  Use the principles of leadership mentioned and the inviolate laws to correct yourself, your family, and then demand from society the same.  When we do this as a nation standing for liberty, we will succeed, and those naysayers and whiffle-whafflers will be held in eternal contempt because of their actions against us, the citizens of this Republic, the United States of America!

 

© 2017 M. Dave Salisbury

All Rights Reserved

The images used herein were obtained in the public domain, this author holds no copyright to the images displayed.

 

 

 

References

Broskowski, A. (1984). Organizational controls and leadership. Professional Psychology: Research and Practice, 15(5), 645-663. doi: http://dx.doi.org/10.1037/0735-7028.15.5.645

Dandira, M. (2012). Dysfunctional leadership: Organizational cancer. Business Strategy Series, 13(4), 187-192. doi: http://dx.doi.org/10.1108/17515631211246267

Ekanayake, S. (2004). Agency theory, national culture and management control systems. Journal of American Academy of Business, Cambridge, 4(1), 49-54. Retrieved from http://search.proquest.com/docview/222857814?accountid=35812

Hoppe, M. (2006). Active listening improves your ability to listen and lead. Greensboro, N.C.: Center for Creative Leadership.

Kumle, J., & Kelly, N. J. (2006). Leadership vs. management. SuperVision, 67(8), 11-13. Retrieved from http://search.proquest.com/docview/195598300?accountid=458

Lorang, M. R., McNiel, D. E., & Binder, R. L. (2016). Minors and sexting: Legal implications. Journal of the American Academy of Psychiatry and the Law, 44(1), 73-81.

Maehr, M. L. and Braskamp, L. A. (1986) The motivation factor: A theory of personal investment. Lexington Press, Lexington, MA.

Nibley, H. (1987). Management vs. leadership. Executive Excellence, 4(12), 9. Retrieved from http://search.proquest.com/docview/204630361?accountid=458

Perez, E. (2015, October 23). First on CNN: DOJ closes IRS investigation with no charges. CNN – Politics. Retrieved from http://www.cnn.com/2015/10/23/politics/lois-lerner-no-charges-doj-tea-party/index.html

Prokop, A. (2015, September 25). The GOP can’t quit Obamacare repeal because of their donors. VOX. Retrieved from https://www.vox.com/policy-and-politics/2017/9/25/16339336/graham-cassidy-republican-donors

Rao, M. S. (2013). Soft leadership: a new direction to leadership. Industrial and Commercial Training, 45(3), 143-149. doi: 10.1108/00197851311320559

Robinson, G. (1999). Leadership vs management. The British Journal of Administrative Management, 20-21. Retrieved from http://search.proquest.com/docview/224620071?accountid=458

Tucker, R. (2001). Innovation: The new core competency. Strategy & Leadership, 29(1), 11-14.

Ulrich, D., Smallwood, N., & Sweetman, K. (2008). The leadership code: Five rules to lead by. Boston, MA: Harvard Business Review Press.

 

Man’s Inhumanity Towards Man: Shifting the Leadership and Customer Service Paradigm

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Recently, I was asked, “What does customer service mean to you?” The question continues to reverberate in my mind. Drawing upon several recent experiences, let’s discuss why customer service continues to be useless, debilitating, and demeaning. Finally, let’s imagine a way forward, a new paradigm for understanding the relationship between people as human beings, customers, and employees, who all deserve the best customer experience we, the professional customer-facers, can provide.

For the record, my wife considers the first example a genuine customer service success and remains a pleased customer. Since the first example concerns both of us, I see the customer service provided as a fail and will explain in greater detail below. According to my wife, this example is a win because of the treatment and ease of concluding her part in the customer service example. This separation of beliefs highlights another reason why voice-of-the-customer surveys (VoC) should not be a knowledge performance indicator (KPI) for service professionals. Service delivery is ambiguous, and as the disconnection between my wife and I represents, service value is in the eye of the beholder.

The first example begins with Amazon.com. The end user received their order for a product (the customer was served), which also contained two items not requested, not ordered, and not paid for (an additional hassle for the customer). The customer service department, at Amazon.com, was consulted and the agent informed the customer, “Since the cost to return the products did not justify shipping the products back to Amazon, the customer could keep the products” with Amazon’s blessing. This is not a good customer service experience for several reasons:

  1. The customer now has to dispose of new products not needed or wanted.
  2. The only justification for not returning the products was the cost, e.g. inconvenience, to Amazon.
  3. The underlying problem, receiving parts not requested, did not come with a solution that served the customer; nor, did the option to keep the parts improve the customer experience.

While the customer-facing agent was kind, considerate, and per the company guidelines acting in all good faith to the customer, in the interests of the company the customer was not served even though a solution was generated and the customer went away. Consider the person who was supposed to receive these parts. They will have to call and either receive a bill credit or the parts need to be shipped, thus delaying the other customer as well as not serving that customer by respecting their time, resources, and honoring the customer’s commitment to using the retailer Amazon.com. With both customers not being served, how can Amazon.com, or any business organization, dare refer to these customer interactions as “service.”

Regarding the next two examples, I am purposefully vague about the entities committing the customer “dis-service” at this moment, for a reason. I do not want distractions, e.g. reader bias, to interrupt or interfere with the focus upon the incidents by naming the organizations. The second example comes from an infamously poor government office that has a reputation for providing poor service to their customer base. The third example comes from a truly infamous retailer who is already struggling but generally has much better customer interactions. The second and third examples’ names will be provided later in this article.

While dealing with a large government entity, both in person and over the phone, three separate and divergent answers to the same problem were received over the period of five different opportunities to assist the customer. By stating this experience happened with a government entity, many people already are presuming the experience was bad. It was, and this is an acceptable and reasonable policy for bureaucrats to exemplify. I disagree most heartily that any government office can produce poor customer interactions and skate by blithely. Since all governments cannot operate without forced taxation, the government entity should be providing better, not worse, customer interactions than those found in the private sector and the need to hold the government to a higher standard is sorely lacking. More to the point, the original problem remains unresolved more than 15-days after the problem was promised a solution within 5-business days. What amazes me the most in this affair is the nonchalance, non-interest, and forthright noncommittal that government employees are allowed, nay encouraged, to get away with in customer interactions with those same taxpayers, who both need help and pay the taxes to keep the government employee employed.

Third, a recent example occurred during this now past holiday season; a customer approached a company representative for directions; the company representative did not have any pressing duties to occupy his/her time and can leave his/her assigned post to aid customers in improving the customer experience. I know this, as I checked with the manager and witnessed the customer service provider playing on a cell phone moments before being asked a question. The company representative gave a broad hand, and arm gestures yelled at the customer and appeared in all appearances to be inconvenienced by the customer’s request for directions. The company’s policy states the company representative is to walk the customer directly to their desired destination and await the customer’s pleasure to return to their original post as the only method to handle this type of service request. When this was brought to the manager’s attention, the manager acted shocked in front of the customer raising the complaint, and then took no action, as the additional action was deemed “not warranted” per the manager’s murmured comments to other employee’s in the vicinity. More to the point, the manager took the opportunity to bad mouth the customer raising the complaint and presented the complaint to other employees, who “snickered” at the language the manager used to describe those making complaints, while falsely thinking the customer who is raising the concerns was not paying attention.

Finally, a recent example from a major fast food franchise, while Burger King as a corporation should not be held accountable for the work the franchise performed, the customer service example remains priceless in showcasing the uselessness of serving the customer and the need for training customer interaction professionals. While using coupons, the customer became confused in the “legal print, ” and the order took longer to place and pay for than normal. The cashier at this point does three things: 1. Assumes the confused customer cannot hear; 2. Bad mouth the confused customer to the next three customers who were waiting patiently; and 3. Blames the customer for taking too long to order their food. Later, the cashier approached the confused customer, blamed the incident on him, offered a faux apology, and walked off muttering about stupid customers not understanding the reality of fast food restaurants.

In the third example, do not be distracted by the poor leadership being presented by the manager. Focus instead on the customer interactions: two different customer experiences, both deemed “acceptable customer service” by the powers that control the experiences. Neither customer was served nor was the problems solved. The first customer found a more helpful company representative who followed the company policy, and the second customer interaction with the manager only strengthened the customer’s resolve to continue to avoid the retailer. Two opportunities to grow a new relationship, enhance a new paradigm upon the customer, and promote goodwill and loyalty with the local customer base were missed. Customer interactions can and should be held to a higher standard, and the following defines my position that focusing solely on customer service is useless along with steps to improve.

Focusing solely on “serving the customer” is useless as all the customer receives is a meeting of their stated needs. In the third example, the customer received directions; thus, the customer’s need was met, and service was provided. In the first and second examples, the customer needed information and a plan of action to overcome the situation experienced. Even if the work resulted in the customer needing to take more action, the customer was “technically” served. In the fourth example, the confused customer received his food, was able to use a coupon, and was thus “served.” Is it apparent that merely serving the customer is useless?

The service to the customer, while technically meeting the customer’s needs, remains not just poor but pointless; all because the focus of the organization is honed to simply provide “service” or meet the customer’s stated need at the lowest cost, the fastest interaction, and the least amount of effort for the company and those employed to provide customer service. Sometimes all that is wanted by the customer is to resolve the problem quickly and efficiently and courteously and move forward with their lives. This is yet another reason why freedom is needed in customer interactions to serve as needed for each customer making contact. Customer facing professionals deserve better from their leadership than simply “providing service to customers.” Customer facing professionals need leadership, guidance, and freedom to develop the rapport necessary to shine their personal, professional pride into the customer interaction, all with the intent of not merely “serving a customer’s needs,” but providing opportunities for the customer to be motivated to brag about their unique customer experience.

In practice, the following steps should be the underlying governing principles to move from service to professional pride.

  1. No matter the method for customer interaction, make the time to show genuine interest in the customer. This will require making conversation, employing reflective listening techniques to ensure mutual understanding of the customer’s position, and representing the company with professional pride. For the customer-facing employees to show pride in the company the company leaders need to ensure the “What” and the “Why” is known to the employees’ so the employee can exemplify the “What” and the “Why” to customers. Leadership is key to communicating with a purpose and promoting the spirit of reflective listening in an organization. Make the connection of mutual understanding and most of the customer problems shrink in size.
    1. Active listening is good, but it doesn’t make the grade anymore.
    2. Reflective listening is all about making sure mutual understanding has been achieved.
    3. Mutual understanding provides one interaction resolution, goes beyond simple servicing needs, and displays the pride and professionalism of the company’s commitment to customer interactions.
    4. Reflective listening can be employed in voice, email, instant message, and face-to-face customer interactions and reflects an easily attained step up from only actively listening.
  2. Promote the customer experience by not differentiating between external and internal customers, treat them all as valuable customers deserving attention, focus, eye contact, and validation that their concern is justified and worthy of attention. Act in a manner that the customer deserves the best, and the spirit of customer interactions will infuse all the customers with a commonality of desire, hope, and professionalism. As a customer interaction professional, how much better do you offer superior interactions with customers when you, receive excellent customer interactions from the company you spend time representing?
  3. Remember to make the human connection in human interactions. Using reflective listening, focus on the clues, the body language, the tone of voice, and acknowledge these communication streams through competent action. For example, if the customer is perceived as stressed and is speaking in a clipped and hurried manner, respond kindly, but through accurate and speedy action acknowledging the customer’s stress and meeting the customer’s need by respecting their time. Human interactions are improved through human connections that reflect respect and that embody this principle in every human interaction, and the customer-facing employee becomes a customer’s hero. Using the information above, are we not all customer-facing employees; yes, we certainly are!
  4. Freedom to think and act in the interest of the customer, based upon sound critical thinking skills, is exemplified at the time of the interaction without second-guessing after the interaction. This happens more often in call centers, but every customer-facing employee has had this occur to them. At the moment, the decision appeared the best course of action, but after the interaction/interference of a manager or a quality assurance (QA) employee has second-guessed and provided “advice” that does not provide value to future customer interactions, doubt is planted removing confidence in acting appropriately in the future. Does this mean allowing poor judgment to survive? Absolutely not; it does mean that the “advice” needs to model and reflect value for future decisions, not cast aspersions upon the previous decisions.
  5. SMART Training. Everyone knows the axiom for SMART Goals; training should also embody the principles of and reflect SMART, “Specific, Measurable, Applicable, Realistic, and Timely.” If the training does not meet SMART levels, the training is not valuable to the persons receiving the training. Make the training SMART, and the potential for improving professionalism in customer interactions grows exponentially.
  6. Never stop learning, never stop reaching, and never stop growing. How often does training cease for employees after the new hire training concludes? How is a new employee supposed to meet the demands of a constantly changing customer population without ongoing training? More specifically, should managers, team leaders, directors, VP’s, and the C-Level leaders also continue to learn and receive training in their positions, roles, and company? If the front-line customer-facing employees need constant refresher training, then every customer-facing employee needs constant refresher training that meets the SMART training guidelines and provides value to the individual using that training.
  7. Stop wasting resources on unproductive goals, e.g., serving customers with excellence. Serving customers, even with “excellence,” remains a useless and wasteful activity; eradicate the term “customer service” from the company vernacular and memory. Begin by realizing the opportunity provided in customer interactions to grow the business, supporting customer interactions through reflective listening where mutual understanding is the goal, and by acting upon the mutual understanding achieved.

We, the professional customer-facing providers, can and should be able to onboard these principles and lead the eradication efforts to remove customer service from our focus and professional labels. The importance of not serving the customer, but elevating the customer interaction, cannot be understated. The customer experience needs to be elevated with reflective listening and prompt action to mutual understanding and a sense of mutual growth as partners in using the company’s products and services. The customer is too important to continue to waste resources only to serve. Make the opportunity to deliver and elevate, and the bottom-line will take care of itself abundantly. The organization in the second example is the Department of Veteran Affairs. The organization in the third example is Target.

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© 2017 M. Dave Salisbury
All Rights Reserved – Image Copyrights used under Fair Use and are not included in the authors copyrighted materials.  AZ Quotes retains image copyrights.

The 3-E’s of the Employee/Employer Relationship: Is your Organization Practicing all Three?

The 3-E’s, early, eminently, and equality, thus forming the fundamental principles of the employee/employer relationship.  Too many times only early is practiced, and the problems emanating result in reduced employee morale, purposeful negative actions, and disruption of the business by both customers and employees acting in a resentful manner.  In order to fully understand the power of combining the 3-E’s, we must first detail, define, and describe.

Early is often considered as akin to new, fresh, and initial; yet, the better application for this topic is in timeliness, punctuality, and promptness.  For example, when a problem occurs, the earlier it is addressed the faster and less damaging the problem becomes to the business as a whole.  Not taking precipitous action leaves the problem festering and infecting eventually leading to organizational cancer (Dandira, 2012), low employee morale, and managerial inertia slowing business processes and increasing the damage.  Hence, prompt, punctual, and timely action to address a situation early enough to affect positively the outcome remains the order of the day and the strongest power business leaders can take with the 3-E’s, but early action is not enough.

Eminent is often considered as akin to celebrity, paramount, and superior; yet a more preferred definition for this topic is often conspicuous and influential.  When an eminent action is taken, the action tends to supersede current policies, procedures, and overlaps or drowns normal work.  Overlaps and superseding are dangerous actions leading to increased costs, lost work, customer complaints, and a general lack of trust in business leadership to properly prior plan and produce positive performances from the business structure.  These thoughts are fed with celebrity-like marketing on new policies, business leaders, and changes, which are not fully understood and appreciated by the employees most affected.  Hence, the need to be frequently engaged, seen being influential in the lives of employees, and known as a person who cares remains the key leadership quality developed by eminent action; yet eminent actions, even if conducted early, are insufficient to properly influence and meet the demands of business.

Equality is often considered as sameness, fairness, and uniformity; yet, all of these definitions fail to capture what equality truly is and the power of equality.  For this topic, consider the following:  equipoise, parity, and concurrence.  Employees are individuals. They might have similar job titles and responsibilities, but the individual approach to the position provides power and separates the individuals and does not collect, compress, and concentrate into carbon copies.  Hence, the same approach of uniform application is not meeting the needs of the employees nor is it meeting the definition of fair.  Thus, the employee needs equality that treats them as individuals concurring in practice, but are individual in approach, and brings parity into treatment as an expression of equipoise.  While early is good and early mixed with eminence is better, but without early, eminent, and equal combined into an action, the employee and the employer suffer in an environment of disaster fed by chaos, corruption, and cancer as detailed by Dandira (2012).

Consistency remains key to employee/manager relationships.  While the principles of 3-E’s are important, all the work of the 3-E’s can be wasted if consistency is not honored and observed by the employees.  Consistency requires flexibility, firmness, and fungibility to meet the demands of creating success in using the 3-E’s appropriately.  The main factor in employee/employer relationships continues to be the individual nature of each employee, not the requirement to make all employees the same carbon copy of another employee or an “ideal” of the desired employee.

Putting these principles into practice requires asking questions, such as “Are employee communications being expressed early, eminently, and equally?”  “Are actions taken by business leaders being perceived as meeting the 3-E’s?”  “Do the trend lines in application indicate consistency or inconsistency?”  While employee perceptions can and often remain hidden, except through properly capturing actionable data in key performance indicators, the answers to these questions and more are evident.  Look at the employees, who show up to work excited, enthused, and enthralled.  Ask them why they possess these qualities.  Then, ask those employees not possessing them and hone in on the differences.  Will employees change from day-to-day; probably, but the answers continue to be important indicators as to whether communication in the organization is occurring.

Sinek (2009) offers that asking why and truly listening to the answers being returned remains the most effective question and action series employers can take from day-to-day as the pulse of the organization.  Gitomer (1998) adds that leaders after asking “why” should ask “what” to empower change and drive motivation.  Consider for a moment, an employee is asked “why” they feel the way they feel, then “what” would that employee like to see changed to aid in feeling differently, and project the employee’s reaction to having been heard.  Project that employee’s reaction if they see the changes they offered implemented into business practice.

Are all employee suggestions implemented; no, this is not feasible and the employees know this when making suggestions.  Yet, when employee suggestions are implemented, this changes the employee dynamic for all employees.  Ask yourself, when was the last time an employee suggestion was implemented and marketed to the other employees?  If the time is longer than 6-months, the program is not consistently being implemented and there is a problem with using the 3-E’s.

Steenhuysen (2009) reported on research discussing the power of praise.  Where praise is offered genuinely, praise has the power to change, and the research supports that the power of genuine praise operates on the same reward sections of the brain as cash. Anecdotal evidence shows many employees appreciate genuine praise, sometimes more than cash.  As a business leader or employer, ask yourself, “When was the last time I caught someone doing good and offered praise?”  If the answer was not yesterday, there is a problem with the 3-E’s, and consistency will be needed to rectify this problem.  Are you setting the goal to not leave the office without offering genuine praise?  Remember, Steenhuysen (2009) is reporting that praise is its own reward.  The research and anecdotal evidence present praise as being as good as cash to the brain.  Hence, praise is its own reward; can objects be added to potentially increase the reward, yes.  But start with praise, honestly provided and employing the 3-E’s.

Case in point, I have worked with a VP of Customer Service Operations who carries with them yellow and purple post-it notes.  The purple are for catching people in the act of good.  From simple actions to amazing calls, they all get recognition on purple post-it notes as a very noticeable action the business leader can take to catch and praise the good.  The yellow post-it notes go to the team leader when training is needed.  Consistent action over the years has developed a spirit of competition to earn and be caught doing an act of good.  The yellow notes are not remembered at bonus time; more serious infractions have a set process to follow, and the less serious yellow post-it notes are simply a means of providing timely feedback employing the spirit of the 3-E’s.  Upon starting this program, almost a full year passed before the employees caught on and the word of this action spread.  Let consistent action be seen, not marketed, and let the word spread by enthused employees.

The best part of the program from an employee perspective is the highest earners of purple post-it notes eventually began earning additional non-cash rewards also presented in a quiet manner.  The rewards ranged from leaving an hour early with pay, longer lunches or breaks with pay, to movie tickets and dinner cards.  These extra steps were implemented when trends reflected some employees were taking extra efforts to be caught thus necessitating a need for other levels of reward to keep the interest of the employees in acting and performing to a higher level.  Never are these employees recognized openly, e.g., at a company meeting, marketed to other employees, e.g., in a company newsletter, and receiving the purple notes is not a competition.

These purple post-it notes are an expression of gratitude from a person in leadership to an employee working hard.  Quiet, consistent, application of the 3-E’s provided a failing business unit new life in employee interactions with each other and the external customers.  The actions taken here should not be rare or the exception in employee/employer relationships, but the standard and personalized to each business and business leader.  What can we learn here to apply to all business units and organizations?

  1. Whatever is done consistent action remains critical.
  2. Simple, quiet, and direct remain key to affecting positive results on a personal level. Be brave!  Be honest!  Be courageous!  Be seen acting as you would see all employees act.  These will provide an impetus for others to emulate actions taken and good will develop.
  3. Know the 3-E’s, whether you are currently an employee or a business leader of hundreds or thousands. The 3-E’s are a two-directional action possessing power for positive results.  Use this power to drive a solution that can be consistently applied.
  4. If what is being tried is not working, do not act abruptly. Quietly adjust until positive actions can be seen and verified through trend lines.  What is being done currently might simply need more time or more quiet publicity to be discussed by the employees.  Make small adjustments and act for the interest of individuals; the whole population will catch on.
  5. A word of caution. Never use this program for self-aggrandizement; this will kill the program faster than a bullet to the 10-ring.  Do not enter into this program and offer non-genuine praise or false and ambiguous words and canned phrases.  Be specific and capture the incidents exactly, ask questions if needed, but be genuine and specific.

 

References

Dandira, M. (2012). Dysfunctional leadership: Organizational cancer. Business Strategy Series, 13(4), 187-192. doi: http://dx.doi.org/10.1108/17515631211246267

Gitomer, J. (1998). Customer satisfaction is worthless – Customer loyalty is priceless. Atlanta, GA: Bard Press.

Sinek, S. (2009). Start with why: How great leaders inspire everyone to take action. New York, NY: Penguin Group.

Steenhuysen, J.  Praise as good as cash to brain: study. (2009, February 26). Reuters. Science. Accessed from: http://www.reuters.com/article/scienceNews/idUSN2343219520080424?feedType=RSS&feedName=scienceNews

© 2016 M. Dave Salisbury

All Rights Reserved

 

 

 

Confirm thy soul in self-control – Thy liberty in law!

From “America, the Beautiful” by Katharine Lee Bates (1913) comes the principles of this post and its title. This phrase comes from the second verse of the song after requesting “God” to “mend thine every flaw.” While many will consider this either religious or political, the principles being discussed transcend labels and form the bedrock of good followership, which is simply being a good leader without the title and responsibility.

The principles of self-control are paramount to living in any society, but especially in the American Society consisting of a Constitutional Republic. For example, rules and laws exist in a society as they do throughout the universe because there is no right or wrong without them, and tumult, discord, terror, and chaos in the absence of rules and laws result. The principles of self-control will prevent those laws from ever needing to be enforced provided control of selfish desires are properly employed. According to Webster, self-control is all about controlling one’s own emotions and desires or the expression of those desires in one’s behavior.

Self-control is the foundation to freedom. There cannot be any society without self-control of the individual members and that requires a sense of morality. Lack of self-control forms barbaric societies where the biggest/strongest get their needs and appetites fed and everyone else can suffer. We see this style of thinking with President Bill Clinton and the long list of sexual appetites displayed, and President Obama through his long list of vacations, foods, and family trips, along with many other federal, state, and local politicians; lack of self-control leads to barbaric actions, feeds one’s own appetites to the detriment of all other societal members, and ultimately concludes with the frustration and destruction of society as a whole. Rome was a nation that tried to curb appetites using law not moral action, refusing to stress the need for individual self-control in all citizens as a paramount virtue, including its politicians, and fell gloriously. To avoid falling, America needs to remember self-control and the liberty created through proper self-control.

The concept of law being liberating is as foreign to many as saying, “War is kind,” a concept from the poet Stephen Crane. The concept of law as being liberating stems from the foundational principles of self-control and the lessons of Alexis de Tocqueville, “Liberty cannot be established without morality, nor morality without faith.” John Adams said something very similar, “We have no government armed with power capable of contending with human passions unbridled by morality and religion… Our Constitution was made only for a moral and religious people. It is wholly inadequate to the government of any other;” thus, driving home the point that self-control is the first foundational building block of a moral society, the chief cornerstone, and the mortar upon which laws are cemented into the resulting society. If the mortar of self-control becomes cracked and splintered, the entire construction of society crumbles.

Consider ENRON and the debacle that occurred with this organization, which began with flaming success and crashed and burned into abject horror and misery. The business was originally built upon self-control, good leadership, and correct principles. Then, a new leader came into power who lacked self-control, refusing to follow established accounting principles, preferred to be a barbarian feeding individual appetites and lining his own pocket, and launched a meteoric rise in ENRON while also launching the demise and destruction of the same. When leaders lack self-control, followers will abandon self-control and follow the leader into destruction.

Self-control is difficult, but liberating. Self-control is a challenging taskmaster, and choosing to exercise self-control remains the chief lessons of childhood. Consider the story of the “Affluenza Teen;” because the parents did not teach self-control, self-restraint, and consequences for poor behavior, the child abandoned any sense of wrongdoing, and society now must take responsibility to teach the child how to behave. The “Affluenza Teen” learned that a lack of self-control is a good thing from the only teachers available, his parents. This is a replicating story in millions and millions of lives every single day in America currently. Lack of parental involvement advocating a lack of being held accountable and the only lesson learned being feed your appetite without restriction caused the “Affluenza Teen” less liberty, less freedom, and less ability to thrive. Appetites, desires, and passions must be controlled to enjoy liberty and freedom and discover other life enjoyments.

There remains a strong connection between self-control and liberty, so before God “may mend thine every flaw,” we must learn and teach self-control as the true path to freedom, as the only path to liberty, and as the main responsibility of societal members to other members in the same society. This means a return to morals and ethics as taught by religion; no, this does not advocate one religious belief system over another, as freedom of religion is a right. This means advocating for a return to religion from the wastes of “free love,” popularized in the 1960’s flower power generation, that has stripped America of much of her beauty. Those lacking self-control created multiple generations of Americans, who prefer to speak about “Rights” without shouldering any of the “Responsibilities.” Hence, self-control was the first victim of the 1960’s “Hippie Movement,” and self-control remains in the hospital on life support while society has crumbled, wilted, and died in the ensuing period of time.

In short, the chains of not possessing self-control are strong and choking the life out of American Society. We have lost liberty to government and bureaucrats of government. Those lacking self-control are honored and immortalized, e.g., “Kardashian’s,” “Clinton’s,” “Pelosi,” “Obama’s,” and so forth, while those with honor and integrity are scandalized and harangued, e.g., “Ronald Reagan,” “Benjamin Franklin,” “Robert E. Lee,” “Margaret Thatcher,” and so forth. Leaving politics and political affiliation out of the discussion, those with the most self-control enjoy the most liberty and those with the least self-control enjoy less liberty.

Some erroneously make the argument that they are freer for having less self-control except that the items being pointed to reflecting liberty are nothing more than selfish desires of the individual wanting the same appetite fulfillment. For example, according to tabloids and media, the “Kardashian’s” are symbols of sexual immorality and are filling this appetite. Sexual immorality is the epitome of enslavement and remains highly addictive. Sexual impropriety is life threatening. Sexual impropriety is an insatiable appetite, consuming everything good unless bridled, and controlled; but worst of all, sexual impropriety is mind altering leading from one perversion to another until the person is left an empty shell, damaged goods, unable to distinguish between right and wrong.

Where is liberty to be found? Control of appetites and passions has been handed down from the 1960’s as immoral, immaterial, old-fashioned, and out dated. Engaging in immoral, uncontrolled sexual permissiveness often leads to unwanted pregnancies and sexually transmitted diseases. Planned Parenthood’s success rates are an indicator. How often does lack of sexual self-control lead to sexually transmitted diseases (STD’s)? The Center for Disease Control (CDC) has a special website just for STD’s. The symptoms of no sexual self-control are all around us. Media companies advertise alcohol and sex with no control or limitations as a good thing and warn in the same commercial break of rampant problems from the lifestyle lacking self-control.

There is no freedom without sacrifice, no self-control without making decisions, no liberty without moral convictions tried and tested in the fires of unpopularity. The freedom and liberty found in self-control are not boring or uneventful, simply different from those lacking self-control. Those lacking self-control might find pleasure in the moment, but how pleasurable are hangovers from too much alcohol? How happy is an unwanted pregnancy? How happy are those with STD’s whose lives are permanently changed, affected, or outright destroyed? Let us take the words of this beautiful piece of music to heart, “… confirm thy soul with self-control” and find “… liberty in law” then we can rely upon “… God to mend thine every flaw.”

© 2016 M. Dave Salisbury
All Rights Reserved

Organizational Diversity: Is Your Business Diversity Commitment Only Skin Deep?

I absolutely agree diversification of people improves organizations, communities, and society. I agree that including many minds makes a better professional and personal environment, organizations can become more flexible in thought and action, and ultimately better members in a society are trained and built. Increasing diversity, improving inclusion, and inspiring multiculturalism all wrap around the same three principles, trust, agency, and freedom. Inherent to agency is the ability to choose, the freedom to choose, and the responsibility for the consequences of the choice validated or judged by societies, even when choosing wrong according to one person or another. People must be able to choose wrong and suffer the consequences demanded by society without government insistence to build diversification programs that possess intrinsic value to a business.

Having seen organizations that pride themselves on being culturally diverse and skin-tone accepting, the management more often than not tend to be very exclusive of new thinking, new ideas, and loyal opposition. I have experience with several organizations that claim inclusion, and practice exclusion at every opportunity while preaching, marketing, and advertising their diversity. Thus, the question remains, “Is your business diversity commitment only skin deep?” An example of “skin-deep diversity” is on display when reading Bruno’s (2008) article on bias covering The Chicago Tribune. Labor unions pride themselves on marketing their inclusivity and diversity; The Chicago Tribune also prides itself on being multicultural, but both organizations represent the worst kind of exclusion while promoting in word a spirit of inclusion. This is witnessed and exemplified by Bruno (2008); the claims made towards The Chicago Tribune and many Labor Unions remains justified and applicable as learning opportunities.

The first question regarding deeper diversity a company should ask is, “Why the reliance upon legal requirements to force multiculturalism and diversity if diversity and multiculturalism are so good for the organization (Greenberg, 2004)?” People, all people, regardless of age despise being told what to do; but advocating the removal of laws specifically designed to force judicial and legislative fiat in diversifying an organization encourages rejection, scorn, and disparagement towards the advocate. The two sides of the same coin are the legal demand to diversify while being told it will make your organization stronger and a refusal to diversify beyond skin pigmentation and personal lifestyle choices. A sealed and closed mind is more damaging than an undiversified organization; surface level commitment to diversity embodies a sealed and closed mind.

Legal or governmental fiat of forcing people to work together is most detrimental to the morale, confidence, and disposition of the workforce; yet, governing bodies all insist upon using force to achieve that which logic and free markets can regulate but have not been tried. Nowhere, in any country, where free market principles attempted to change the hearts and minds of companies to embrace diversity. The power of judicial action and legislated demands forced diversity as “… yet another program to add to hiring agendas for businesses forced upon business decisions.” While I believe and support the power of organizational conflict as a means to improving engagement, I also realize that good organizations must be honest and forthright in addressing concerns and eliminating conflict among stakeholders, including employees. Like rampant undirected change, conflict, has the power to overpower and destroy because of a lack of self-control. The same is true for rampant diversification programs that scratch the surface, e.g., pay lip service to diversity but never actually diversify minds and thinking.

The second question a company seeking deeper diversity should ask is, “Why are governments and judges not good at diversifying businesses?” Boler (1968) provides wise counsel on the application of individual and personal agency and the power of agency in organizational design and leadership. When people choose to embrace diversification as a personal commitment, instead of being forced to embrace diversity required by a judge or legislator, the personal investment and individual interest increases the likelihood that the change in thinking will be more than surface deep. By being more than surface deep, a diversified workforce can then unleash the powerful effects of diversification as promoted by Greenberg (2004).

Agency alone is not enough; trust becomes the next greatest factor an organization can embrace (Stawiski, Deal, and Ruderman, 2010; & Tan and Liddle, 2011). Trusting first in the self to act ethically and for reasons beyond the individual desires and personal values, Bjorn (2011) provides guidance on building the moral courage as a foundation to trust by trusting in the persons dealt with on a regular basis to do their job to the best of their ability (Bjorn, 2011). To reciprocate trust within the organization, empower people to build relationships built upon trust and drive that trust relationship into time. Finally, trust the competition to compete fairly, including honorable action, to build a better future. Agency and trust go hand in hand in this endeavor, and through agency and trust, the freedom to act does not have to be litigated, legislated, or lost for the forced acceptance of obscure principles or to honor legislated diversity programs.

Freedom to choose embodies the accountability and responsibility to act, building upon the moral fiber of the individual to be seen and doing that which society claims is “right and proper.” People, all people, regardless of culture and country, want to be seen by their peers and fellow professionals as acting appropriately. The shift from barbarism to civilized society means force is not needed to ensure compliance, and the individual being left to act will naturally act in a manner that will be recognized by free market principles and rewarded. Hence, government fiat and judicial action were not only erroneous but continue to impede diversity programs. Unleashing the power of diversity releases the individual and the organization from acting out of fear and acting for honor and respect from society; through trust, the power of agency and freedom to choose determine a prevalent and cohesive workplace environment.

Taking the prescribed action does presume people are honest and free of prejudice or are willing to release themselves of fear and prejudice out of a desire to be seen as honorable. Although that is an ideal presumption, reality proves it can be problematic from top-down mandates in organizations. Assuming the ideal, the principle of hiring only those, who are qualified by education, experience, character, and ability to work with others at any level, settles the issue whatever diversity the applicant represents. It will automatically happen from top down. Respect shown for others should be included, however, and respect must be earned from top-down with leaders engaging in exemplifying the desire to diversify thinking through action, not simply words printed on a diversity mandate.

© 2016 M. Dave Salisbury
All Rights Reserved

References

Bjorn, K. (2011, March 03). Moral courage: Building ethical strength in the workplace. Character First: The Magazine, Retrieved from http://cfthemagazine.com/2011-03/moral-courage-building-ethical-strength-in-the-workplace/

Greenberg, J. (2004). Diversity in the Workplace: Benefits, Challenges and Solutions. Retrieved November 18, 2014, from http://www.multiculturaladvantage.com/recruit/diversity/diversity-in-the-workplace-benefits-challenges-solutions.asp

Stawiski, S., Deal, J., & Ruderman, M. (2010, April 1). Building trust in the workplace: A key to retaining women. QuickView Leadership Series – Center for Creative Leadership (CCL).

Tan, J., & Liddle, T. (2011, March 31). Board diversity the key to rebuilding trust and improving governance: Women Corporate Directors. Retrieved November 18, 2014, from http://www.kpmg.com/sg/en/pressroom/pages/pr20110331.aspx

 

Hopelessly Confused: “Peace Be Still.”

I was casting around for a topic to write about and came across regarding leadership and decision-making when two topics, combined into the same single strand, thought, came into focus. Addressing the question, “how does one change their mind?” From one of my favorite authors, Robert Fulghum, author of “Everything I need to know I learned in Kindergarten, Uh-Oh, and several other books” comes a thought, “Hopelessly Confused.” This was a sign a woman was holding in Mr. Fulghum’s neighborhood witnessed by the author several times over a period of days/weeks and discussed the book referenced.

The other topic comes from the final phrase in James Allen’s “As a Man Thinketh” (1903) treatise on the mind, how the mind matters, and philosophy of thinking. Mr. Allen discussed the “tempest-tossed souls,” “whose thoughts are controlled” by the winds and storms of life instead of the other way round where control of thinking improves the steadiness and serenity of the individual. The idea is that one’s thoughts influence outcomes and becomes reality.

For many months, I have had as a status on my student profile at the University of Phoenix, the following, “Thoughts become things. QED how we think determines success.” I taught a class where we discussed this exact topic. Thoughts leading to words, words becoming actions, actions producing a product, and that product in turn, generating more thinking, thus fulfilling the cycle and moving the soul further down a path, regardless of whether that path is valued as good.

James Allen adds another interesting aspect to this puzzle, “Serenity is the last lesson of culture; it is the flowering of life, the fruitage of the soul.” “Peace be still!” Bringing to point the idea, choices and thinking remain relevant to the one who would enjoy serenity. Peace is a choice; thoughts, properly controlled, are choices; developing that choice, protecting, harboring, and controlling the ability to choose drives the choice and the result is serenity.

If the thoughts driving action are based upon choice, then “hopelessly confused” was a choice. The woman holding the sign chose to be confused, and the endless running of that thought placed her in a position to become “hopeless.” Let us take a moment to explore these two words for a moment. “Hopeless” as defined by Webster includes the terms “inadequate; incompetent; feeling despair.” Confusion as defined by Webster, contains the following: “the state of being unclear in one’s mind, lacking understanding, and embodying uncertainty.” Hence, the reader is left with a state of mind regarding personal inadequacies or incompetence leading to despair.

Since confusion is a state of mind, correcting thinking on the individual’s part remains a concrete action to be personally undertaken to end the current state of mind and discover a new state of thinking and acting. Yet, what would be the impetus for beginning this process of mental change, choice. Some religions would call this agency or the individual’s personal ability to choose. Many choices remain transactional in nature; we as individuals see value in a different track or course of action, and from that desire for increased value comes the motivation to exercise agency and choose.

At this moment in the choice cycle, the individual does not know that value will come and improve the current situation. The individual has simply completed a mathematical formula and discovered potential for a higher value in a different course of action. The next step moves from inaction to action, from thinking to doing, taking the information gleaned and applying it in a fundamentally different way to realize the desired, but still elusive, potential. By taking action, the individual has shifted slightly and this shift, while ever so slight, over time has energy to achieve greatness.

A religious leader, President Dieter F. Uchtdorf (2008), himself a pilot, described the change as “a matter of a few degrees.” Using an airplane analogy, the young pilot is only off a minor tenth of a degree, then corrects the course, then drifts ever so slightly to a new heading. Over time, the plane is now several hundred miles off course and the young pilot in serious trouble. The same can be said for the confused person, the slight change in position, over time, brings innumerable changes in thinking, understanding, and action into a life. While failure to change, drives the same individual further and further down the path of “hopelessly confused.”

Regarding highways, the degrees needed to change from one highway to another without a cloverleaf is generally 10-15 degrees. Starting small, tenths of a degree, time and distance become the variables of great change. Provided proper planning for the lane changes are made, the movement from one highway to another can be done quickly, easily, and safely, without undue wear and tear on the vehicle at highway speeds, which places the next step firmly into the thinking process, planning. Proper prior planning of thoughts takes understanding the variables, naming the problems, and plotting change.

Planning new thinking entails knowing what the end goal should look like. For example, if the starting point is “hopelessly confused” and serenity is desired, then serenity is the end goal or state of mind. This holds true for all desired end states; to plot and plan effectively, one must first know where to go. The second step in planning is knowing that which motivates the change. For example, what condition is driving a desired change in thinking; name the variables or individual desires feeding the change. Planning requires understanding these motivators on a level deeper than intimacy. Finally, the best plans remain flexible but fixed. While this might sound like a paradox, it is not.

Fixed but flexible speaks to the desired end state, not the journey to that end state. While the desired end goal remains serenity, understanding that the journey will involve and necessarily require setbacks, reroutes, and difficulties. The end desired goal thus remains fixed, and the journey to that end desire will fluctuate. This is the same thinking military commanders use when attempting to overcome obstacles. Fluidity in planning and flexibility in application provides for making mistakes, for opposition, and is a learned thinking trait that must be trained into operational thinking.

Finally, James Allen provides the concluding actions in changing mental states. “Self-control is strength; right thought is mastery [of self]; calmness is power [to break the mental chains which bind]. Say unto your heart, “Peace be still.” The mental change does not happen overnight, rarely occurs with the first attempt, and will always resemble the pattern of an hourglass, but like the hourglass, moving between areas is possible, requiring both effort and time. As the narrow neck that limits change becomes closer, understand this constriction, sometimes experienced as restriction of choice, and lack of growth is only temporary. Change is coming and with change comes freedom. This hope for additional freedom is required to maintain that effort to change. Agency starts the adventure of change, hope sustains the journey, motivation and desire feed the fires of hope, and the power generated by hope’s fuel propels the change. To thy heart, “Peace be still.”

 © 2016 M. Dave Salisbury

All Rights Reserved

 

References

Allen, J. (1903). As a man thinketh. New York, NY: Grosset & Dunlap.

Fulghum, R. (2007). What on earth have I done? Stories, observations, and affirmations. New York, NY: St. Martin’s Press.

Uchtdorf, D. F. (2008, April). A Matter of a Few Degrees. Retrieved June 20, 2016, from https://www.lds.org/general-conference/2008/04/a-matter-of-a-few-degrees?lang=eng&_r=1

 

Leadership and Kipling: 7-Kipling Quotes to Consider

This following is a reflection on life lessons learned at the feet of a great writer, Rudyard Kipling. Below is the quote; then the life lesson. While not a post intended to be read alone or all at once, this message is designed for pondering, thinking about how these words impact your current life, how they echo deep in your mind, and relate to others the personal meaning. Consider this a weeklong journey of thinking and pondering, a mental exercise and imaginative journey.

 1.  Words are, of course, the most powerful drug used by mankind. – Kipling

  • I first came across this quote during a difficult period where my choices and reliance upon words and phrases was creating the problems experienced. Long had the lessons of my youth regarding proper English, pronunciation, annunciation, and word choice been giving me problems socially, but I could not understand why. The words we choose become addictive. The experience of using those words to achieve provides a positive feedback loop sustaining word choice, and very carefully the mind closes, the heart congeals, and we begin to attract those just like us. Breaking the cycle requires choosing different words, expressions, and raising our consciousness to the power of expression. Make the choice to choose words more carefully and specifically, and then see where that choice takes you.

2.  We have forty million reasons for failure, but not a single excuse. – Kipling

  • I had a football coach in Altamont, UT who said something very similar. When I discovered this quote several years later, I remembered that coach. More importantly, the lessons of working, striving, achieving, and failure came to mind as well. Failure is to be expected, anticipated, and even appreciated. Not for the excuses, but for the lessons, failure can either be a teacher and builder or ultimate destroyer. The choice to build or destroy remains lodged in the one person who can choose; you. Choose wisely!

3.  For the strength of the Pack is the Wolf, and the strength of the Wolf is the Pack. – Kipling

  • This could be the ultimate team quote, but I refuse to think of this quote that way. This is the ultimate society quote, as society must always remain cognizant of the power of the individual and the collective fit that individual has in society. As my injury and disability has grown year-over-year, the realization of this statement from Kipling drives ever more powerfully home. I have had the pleasure of working with some amazingly talented disabled people, who have been shunted to the side, abandoned, forgotten, but their power to impact lives was not diminished. I firmly belief our society or “wolf pack” is stronger for those struggling with disabilities. Embracing the philosophy that all can contribute empowers, supports, strengthens, and builds the wolf pack.

4.  Fill the unforgiving minute with sixty seconds worth of distance run. – Kipling

  • The best leaders I have ever been privileged to know never inspire people to engage in long tasks, but short bursts of power. Consider the movie “The Patriot” with Mel Gibson. In this movie is a scene where he asks the militia forces under his command not to fight for the whole day or even fire three shots, but simply fire two shots, implying the need to stand and act just long enough. This is the essence of the action discussed by Kipling. Large events hinge upon small acts, small efforts that were made by people filling 60-seconds of life with full effort and purpose. Leaders must remember to only ask enough and no more; enough is most often simply filling 60-seconds of life full to the brim.

5.  Gardens are not made by singing ‘Oh, how beautiful,’ and sitting in the shade. – Kipling

  • Acknowledging the “Power of Work” and the “Law of the Harvest,” which are two powers that change the world one engaged person at a time. Hard work is the investment upon which harvest is born. How often does a person refuse to do the work and then cries about harvesting bitter and useless fields? We see this in a lot of different places, people engaged in sowing hate, envy, strife, and discontent, then complaining that their harvest of bitter crops is too great to bear and wants a new harvest of honey and milk. Leaders must exemplify the need for hard work and the patience required to harvest fields of good crops to their followers. In training, the answer to understanding work comes and delivers its own lessons to be appreciated.

6.  I always prefer to believe the best of everybody, it saves so much trouble. – Kipling

  • Do we understand the power and conviction of this choice? Choosing to believe the best in another requires preparation and a desire to have the best in us be trusted, believed, and seen. Leaders, who personify the quote as internal characteristics, form the backbone of change, the foundation of good society, and reflect the courage needed in difficult times to thrive and build. The time for choosing is today, the need for choosing apparent, and with this single choice, America will never be stronger.

7.  If history were taught in the form of stories, it would never be forgotten. – Kipling

  • The human condition is a condition of storytellers. Through stories, we teach, learn, and relate. The choice of words we use in telling the stories teaches values, ideals, and heritage in a most influential way, and most importantly our culture is relayed. Historical events are stories, Hollywood tells stories, books tell stories. Through these stories memories are kept, attraction to or detraction from the storyteller occurs, and language is preserved. James Allen reports in “As a Man Thinketh” (1903) about thought and purpose claiming, “Until thought is linked with purpose there is no intelligent accomplishment.” Continuing to further claim, “They who have no central purpose in their life fall an easy prey to petty worries, fears, troubles, and self-pitying’s.” History provides the link between thought and purpose; stories of history are the mold the character of a person is poured into. Hence, both the need to learn history and the requirement to tell history as a story for others to learn requires serious consideration.

Why undertake a weeklong mental exercise, the answer lies in the words of James Allen:

“Mind is the master power that moulds and makes,
And man is mind, and evermore he takes
The tool of thought, and, shaping what he wills,
Brings forth a thousand joys, a thousand ills: –
He thinks in secret, and it comes to pass:
Environment is but his looking glass.”

Contained in these words is understanding, leadership in the current world requires both understanding thought and a commitment to preserving thought in those who follow. Consider and ponder upon these gems of intelligence. The power of these words from Kipling to guide, mentor, and build others cannot be understated. There is great need for leaders in America; leadership continues to be a choice. If we keep this in mind, the world would be a much better place!

© 2016 M. Dave Salisbury
All Rights Reserved