Tips for Self-Refection

?u=http3.bp.blogspot.com-CIl2VSm-mmgTZ0wMvH5UGIAAAAAAAAB20QA9_IiyVhYss1600showme_board3.jpg&f=1&nofb=1One of the most helpful tips provided to me in improving my mental health has been to engage in self-reflection.  However, the tip did not come with any other instruction than to engage in self-reflection.  Thus, I provide the following for those who are like me who need a little more than simply being told to “self-reflect more.”  Please note, self-reflection is not complicated, does not require any special tools, and is only contingent upon starting.  The following is a practical guide to helping to spur starting!  It’s that Missouri mindset, I just cannot get away from it!

Self-reflection can be guided and unguided.  For the novice, guided self-reflection is a good place to begin to learn to self-reflect and grow into unguided self-reflection.  Some people will consider self-reflection meditation, and while I fully admit meditation and self-reflection have many similarities, they are different.  Others try to inject religious overtones into self-reflection, and I fully admit self-reflection is used in many religions across the globe to improve worship services; I am not venturing into the religious aspects of religious self-reflection.

If you would like to explore the topics of meditation and religious self-reflection, I know several good resources; don’t hesitate to get in touch with me outside this forum for those resources.

Guided Self-Reflection

Deep PoetryGuided self-reflection is as simple as journaling your thoughts on a specific topic.  Yes, it is that simple.  There is nothing complicated or crazy, no gurus, no chanting (unless you want to), simply writing down your thoughts on a single topic.  The idea is to focus your mind on sticking to a single topic and write.  I find pen and paper the most challenging medium and one that I cannot reliably, methodically, and consistently adhere to, so I use a keyboard and keep a journal in MS Word.

At the beginning of guided self-reflection, C. S. Lewis 365-Journal Topics was a book I picked up, and it helped inspire journal topics to consider.  Thus, the guided aspect of journaling, using the thoughts of others to marshal your thoughts and write them down.  Making your thoughts known is vital to better understanding you.  Please note, the blank page is intimidating; thus, novice self-reflection is enhanced with motivating forces of religious texts, quotes, jokes, memes, political feelings, news stories, etc.  All of which is fodder for getting the thoughts in your head onto paper for later review.

Unguided Self-Reflection

Free-flow writing, I unguided self-reflection and is where no longer is the blank page intimidating.  More to the point, unguided self-reflection occurs where the mind enters a period of peace or tranquility, recognized from journaling and reflects upon recent events surrounding you throughout the day, cataloging these events for later dissemination and discussion in your journal.  The advanced stage of unguided self-reflection occurs at different times and seasons for different people.  Some people go in cycles between guided and unguided self-reflection due to the chaos in their lives.  Other people move rapidly into unguided self-reflection and never return to guided self-reflection.  Some people stay in guided self-reflection; there is no right or wrong to self-reflection!

Tips to Self-Reflection

        1. Start!
        2. Find what works, and stick to it!
        3. Pick a time that works.
        4. Use what you have.
        5. Be you! – A friend keeps buying new technology, new note pads, new books, new etc., and never uses them. New isn’t them.

Be you!  Be real!  If you find yourself journaling on a paper bag with lots of doodles, keep the paper bag, and get more of them.  That is real self-reflection to you!

Some random thoughts on self-reflection.

In defense of writing with pen and paper - The WriterA friend from high school journaled (self-reflected) through their art.  Words could never come, but doodles and pictures were easy.  Each day their art was either beautiful or terrible, but always dramatic and eye-catching.  Most people learned to look at the book for the art before engaging in speech.  At the end of the assignment, the teacher freaked out trying to score the assignments for my friend; the art was expressive to the point that you could relate and feel what was felt that day.  I have never forgotten that art or its impact.

Simon Sinek wrote the book “Start With Why: How Great Leaders Inspire Everyone to Take Action” self-reflection helps you to know your “why” to attitudes, behaviors, thoughts, feelings, and so much more.  While I am not here to help Mr. Sinek sell more books, if you want a great resource to begin guided self-reflection, I do recommend this book.  You need to know your why.  Not knowing your why makes life more challenging, and your mind is easier to be manipulated by every wind of modern influence.  Knowing your why doesn’t necessarily make life easier, but it makes life easier to understand.  Understanding breeds compassion, empathy and allows you the freedom to make better choices.

10+ Best Sketch Drawing Ideas | Free & Premium TemplatesGeil Browning, Ph.D., in discussing reflective learning, talks about self-reflection and learning, providing counsel and essential guidance.  “Reflection is a deeper form of learning that allows us to retain every aspect of any experience, be it personal or professional — why something took place, what the impact was, whether it should happen again — as opposed to just remembering that it happened. It’s about tapping into every aspect of the experience, clarifying our thinking, and honing in on what matters to us.”  Practicing self-reflection takes discipline and intentionality. It requires pressing pause on the chaos of life and simply taking the time to think and ponder about life and the events of daily living, which is not easy for many people to do. But it’s a precious practice.

        1. “The journey into self-love and self-acceptance must begin with self-examination… until you take the journey of self-reflection, it is almost impossible to grow or learn in life.” – Iyanla Vanzant
        2. “What we perceive about ourselves is greatly a reflection of how we will end up living our lives.” – Stephen Richards
        3. “Everything that irritates us about others can lead us to an understanding of ourselves.” – Carl Jung25 Beautiful Rose Drawings and Paintings for your inspiration
        4. “It is always our self that we find at the end of the journey. The sooner we face that self, the better.” – Ella Maillart
        5. “I visualize where I wanted to be, what kind of player I wanted to become. I knew exactly where I wanted to go, and I focused on getting there.” – Michael Jordan
        6. “The world is a looking glass and gives back to every man the reflection of his own face.” – William Makepeace Thackeray
        7. “Our self-image, strongly held, essentially determines what we become.” —Maxwell Maltz
        8. “One of the greatest tragedies in life is to lose your sense of self and accept the version of you that is expected by everyone else.” —K.L. Toth
        9. “If you have no confidence in self, you are twice defeated in the race of life.” —Marcus GarveyBeauty will save, Viola, Beauty in everything
        10. “Self-awareness gives you the capacity to learn from your mistakes as well as your successes.” —Lawrence Bossidy
        11. ”The promises of this world are, for the most part, vain phantoms; and to confide in one’s self, and become something of worth and value is the best and safest course.” —Michel Angelo
        12. “You cannot have a meaningful life without having self-reflection.” —Oprah Winfrey
        13. “Honest self-reflection opens your mind to reprogramming, change, success, and freedom.” —Unknown
        14. ”Self-reflection is the school of wisdom.” – Baltasar Gracian
        15. “Doubt, not self-reflection, comes from a destructive energy, and when it rears its head, I talk to it like a lunatic.” —Gwyneth Paltrow
        16. “There is one art of which people should be masters – the art of reflection.” – Samuel Taylor ColeridgeArt journal spread "Who She Had Always Been"
        17. “Friendship with one’s self is all-important because without it one cannot be friends with anyone else in the world.” —Eleanor Roosevelt
        18. “Self-reflection entails asking yourself questions about your values, assessing your strengths and failures, thinking about your perceptions and interactions with others, and imagining where you want to take your life in the future.” – Robert L. Rosen
        19. “Emotions are there to enjoy life, but they are not used in self-reflection because they inhibit a proper reflection. They gunk us up.” – Frederick Lenz
        20. “Difficulty creates the opportunity for self-reflection and compassion.” – Suzan-Lori Parks
        21. “Self-reflection is the gateway to freedom. It also brings greater appreciation and enjoyment. We begin to enjoy spending time with our own minds, and we enjoy reflecting on our experience of the teachings. Like the sun emerging from behind the clouds.” – Dzigar Kongtrul RinpocheDecoArt - Mixed Media Blog - Project - Art Journaling the ...
        22. “It is great to be introspective; self-analysis can be useful, but only if it results in action.” —Joe Sacco (emphasis mine)
        23. “Your self-esteem won’t come from body parts. You need to step away from the mirror every once in a while and look for another reflection, like the one in the eyes of the people who love you and admire you.” – Stacy London
        24. “By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest.” – Confucius
        25. “Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.” – Margaret J. Wheatley
        26. “Self-reflection is an important stage to diagnose, develop and strengthen your creativity.” —Pearl Zhu
        27. “The ultimate mystery is one’s own self.” —Sammy Davis
        28. “To realize the Self is to be still.” —Ramana Maharshi
        29. “The self is only that which it is in the process of becoming.” —Kirkegaard
        30. “Like water which can clearly mirror the sky and the trees only so long as its surface is undisturbed; the mind can only reflect the true image of the Self when it is tranquil and wholly relaxed.” —Indra Devi
        31. “Reflection is one of the most underused yet powerful tools for success.” – Richard Carlson
        32. “Reflection can transform something familiar.” – Diane L. DuntonReflections
        33. “We have so committed ourselves in different ways that we have hardly any time for self-reflection, to observe, to study.” —Jiddu Krishnamurti
        34. “Your greatest self has been waiting your whole life; don’t make it wait any longer.” —Dr. Steve Maraboli
        35. “We do not learn from experience… we learn from reflecting on experience.” – John Dewey

© Copyright 2021 – M. Dave Salisbury
The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the images.  Quoted materials remain the property of the original author.

The Role of Quality – The Only Path to Improving Productivity

LookWarehouse or call center, manufacturing or non-profit, service industry or product sales, the role of quality continues to be misunderstood.  Sometimes, it appears that quality is intentionally misunderstood.  Often it seems as if quality and compliance are synonymous, even though quality is a small part of compliance.  Some businesses call quality “Quality Assurance,” “Quality Control,” or the “Quality Department.”  Regardless of the name, quality is the only path to improving productivity; however, productivity is measured.Inspiring Quotes on Quality - Fortune of Africa Swaziland

I have worked with businesses that used quality as a stick to beat employees and ultimately fire them.  This is an absolute abuse of quality and the quality people!  Worse, it hinders productivity because everyone becomes worried about meeting quality demands and not meeting customer expectations.  The employees who meet “quality” in these organizations are depressed, morale is pathetic, and the brand suffers significantly.  What really hurts, everything costs too much takes too long, and the company is not competitive, flexible, viable, or even worth mentioning.

What is Quality?

Bobblehead DollQuality is a process of striving to improve.  Interestingly, people inherently know when they have received quality or not.  Be it a person, a company, a community, a state, a government, etc., how one approaches quality as a process for improvement defines that person, company, community, state, etc.  Some companies think, “We have a quality department, we are meeting quality metrics, we are doing just fine in quality.”  To which I reply, in my best imitation of Colonel Potter from M*A*S*H 4077, “HORSE HOCKEY!”Quality Quotes (40 wallpapers) - Quotefancy

Why; because that company cannot define what drives the metrics being reported.  That company has a quality department but not a quality attitude, quality focus, and quality determination.  It cannot be stressed enough if your people are not quality first; you are losing between 33% and 50% of your potential!  Worse, the loss of potential is always hard to pin precisely to a direct problem when the problem is lodged in something as amorphous as “quality.”Chinese Crisis

Recognizing Quality Value

Let’s do the numbers together.  A manufacturing plant, a call center, and a warehouse are examples A, B, and C, respectively.

Example A: Employee A has been trained on making a part; he has never been told how his parts affect the finished product and is sometimes sloppy in creating pieces.  But, because he is within set standards, his sloppy work can be cleaned up at another station, so Employee A does not want to improve quality.  Producing 200 parts made per day, with anywhere between 5 and 75 pieces, needing additional work; Employee A has an overall cost to the company above and beyond expected costs.  Regardless if Employee A increases his productivity to 250 to 300 pieces per day, his defects remain potential lost.Blue Money Burning

Example B:  XX Team has 15 agents; each agent is expected to handle 80-100 calls per day.  But the quality metrics are so stringent; the team can only meet 35-40 calls per day on average.  However, the business processes to complete work, and meet the quality standards, handicap any single agent from meeting the 80-100 calls per day.  Does the company look at the agents or their business processes and quality standards?  The business will demand higher productivity and never realize that the churn increase is from burned-out good employees walking away!blue-money

Example C:  Inbound product receivers, outbound product shippers, and quality are the three departments in a warehouse.  Inbound, they do not consider themselves part of a quality initiative; their productivity is driven by how many items get properly stowed per day.  Outbound is where the company focuses as this is where the customer satisfaction is directly observed; how much an outbound picks and prepares for shipping is productivity.  Quality is considered someone else’s job as a quality department counts for compliance to SOX and other legislation.  Inbound and outbound employees know their positions, and because they are not quality, they can create quality problems intentionally or not, and someone else will always take care of the problem.  Dirty part locations with inventory from other areas don’t matter; quality will fix it.  Torn or damaged product in a location, it doesn’t matter quality will fix it.  In this case, 2/3rds of the employee potential for improving quality is AWOL!

TOP 25 POOR QUALITY QUOTES | A-Z QuotesNow, someone might think, these are hypotheticals, not real businesses.  Those examples are directly from my experience.  Yes, these examples are slightly oversimplified for brevity; however, not having a whole company quality culture hinders productivity.  This is a truth inescapable.

Co-Equal but not Co-Valuable

kpiProductivity, however measured in your company for goods or services, should be a co-equal part of quality.  Yet, if equality cannot be achieved, err on the side of increased quality until productivity catches up.  The value of productivity is measured in green money, cash.  The value of quality is measured in blue money, potential.  Bringing up my favorite axiom, “Burn enough blue money, and cash evaporates, and no one can trace where the cash went!”

Returning to Example A, the employee does not know, has not been trained, and is unaware that their actions are directly costing the company.  Since there is a quality person to check and “fix” the mistakes, the loss of potential is immeasurable until the business leaders have to increase the manufacturing price to account for the added work in quality to correct the errors.  Hence, when all metrics are equal between quality and productivity, err on the side of quality, and productivity will catch up.

Exclamation MarkWant a secret; it does not work in reverse!  Erring on the side of increased productivity increases costs elsewhere, burns potential, and ruins company bottom-lines.  Quality cannot “catch up” to productivity — an example best witnessed in manufacturing and warehouses.  The potential costs between manufacturing or multiple handling of products carry a potential cost, with no means of recovery.  Thus, it remains imperative to understand the roles of productivity and quality defined early, and placed in the proper order, to avoid significant cash hits to the bottom line.

Quality – A Culture, Not Just a Department!

cropped-2012-08-13-07-37-28-1.jpgA quality culture is an extension of the individual’s professionalism, always striving to be better.  Not faster, not slower, but better every day.  Training is a dynamic part of quality, and learning something new should be encouraged.  Yet, training, especially in call centers, always seems to take a back seat to operations and productivity.  All because productivity is not correctly understood and placed in its proper role.  Training and quality are potential or blue money expenses where the return on investment will be unknown.  Why; because quality and training place tools into the hands of employees, who then go on to build or destroy based upon the examples of leadership.

Quality Image Quotation #4 - Sualci QuotesQuality should be felt in every conversation, in every process, in every program, in every interaction.  As the most important customer in a business is other employees, the quality program is the most important activity and process for enhancing the business’s goals, aspirations, and daily production rates.  A culture of quality will then have the ground to grow and room to expand.  But, a quality culture will not grow overnight, nor will it grow without causing stagnant processes to change.

Knowledge Check!Consider a seed.  To grow, that seed has to be destroyed completely; but no one ever mourns the loss of the seed for the potential fruit to be born from that seed growing.  The same is true for a quality culture growing; the culture will destroy the seeds of stagnation, the apathy of indifference, and the processes and procedures that are not valuable to the new quality culture.  Will you allow a quality culture to grow?

© 2021 M. Dave Salisbury
All Rights Reserved
The images used herein were obtained in the public domain; this author holds no copyright to the images displayed.