NO MORE BS: Clearing up the confusion! – Understanding the Government of America

Bird of PreyRepresentative Deb Haaland (D) sent out an email while a US House of Representatives member claimed America is a “Constitutional Democracy.”  I will endeavor to correct this confusion using simple terms; for Representative Haaland’s benefit, please allow me to elaborate.  Along the way, let us explore a few connected topics, including the plasticization of words and how that breeds tyranny.

A Republic finds its history lodged in the writings of Plato, who called a republic “possessing the structure and composition of the ideal state.”  James Madison provides America with the only definition needed for America to be a republic, “We may define a republic to be … a government which derives all its powers directly or indirectly from the great body of the people; and is administered by persons holding their offices during pleasure, for a limited period, or during good behaviour [Emphasis added].”  A republic is a government system where the supreme power rests in the body of citizens entitled to vote and is exercised by representatives chosen directly or indirectly by them.  Finally, a republic is recognized by the head of the government, not being a monarch or other hereditary head of state.

America has a Constitution that leaves all the power of the government in the hands of its legal citizens.  Legal citizens are not impostor aliens or terrorists captured on a battlefield; thus, US Constitutional Rights do not apply or cover these entities.  A Republic is formed around the principle that through property ownership, freedom is generated.  A Republic requires time, majorities that clearly surpass a simple majority, and when personal property is threatened or removed from individual citizens, that Republic slips into a democracy.  A Democracy cannot climb into being a Republic, but the Republic can be reduced to a democracy.Look

Democracy is associated with the “rule by the people,” or a simple majority wins.  The associations of democracy have become more twisted since the mid-1930s.  Therein lies the problem, democracies have existed under the feudal system of government, the communists have tried to instill democratic changes, and dictators like Maduro in Venezuela have employed democracy for personal enrichment and citizen enslavement.  Democracy, other than being dangerous, is the belief that simple majority rules for everyone.  Winston Churchill is correct, “No one pretends that democracy is perfect or all-wise. Indeed, it has been said that democracy is the worst form of government except for all those other forms that have been tried from time to time.”  The reason democracy is dangerous is the belief that people control the rule when they have nothing to do with the ruling.  The “Rule of Law does not bind rulers of a democracy”; they are only restricted by statistics reported in opinion polls, which Mark Twain aptly called “Damned lies.”Finest Hour

Consider the United Kingdom, which is a “Democratic Polyarchy” as they have a hereditary monarch ruler, and a democratic parliament; when the people demanded an exit from the European Union, the supposedly democratic parliament stymied and thwarted the people’s will to keep the United Kingdom in the European Union.  Venezuela is a democracy where the constitution was destroyed for personal power.  The country was bankrupted for the enrichment of the few, and the people are now left starving, wondering where their country went.

America’s founders were interested in creating a representative democracy under a republican form of government to protect the property rights of individuals that generate the most freedom for the most people.  Under a republican form of government, everyone is first bound by the rule of law; in America’s case, the code we are all united under is the US Constitution.  Even the government must answer to the lowest of citizens.  Important to note, a Republican form of government does not mean that the Political Party “Republicans” are the party to rule exclusively.  The plasticization of words and terms continues to create confusion where politics is concerned.Patriotism

America was never expected to be a direct democracy, where Representative Haaland (D) is basing her erroneous statement regarding America being a “Constitutional Democracy.”  Here is where the fallacy resides, a constitutional democracy would only require a simple majority to enact new clauses in the constitution.  America’s Constitution requires ¾’s of the individual US States to ratify a Constitutional Amendment after the Constitutional Amendment has won supermajorities in the US House of Representatives and the Senate.  Thus, any fourth-grade student who has passed American history can tell how and why America is NOT a “Constitutional Democracy,” as stated by Representative Haaland.  “Constitutional Democracy” is fallacious, deceiving, and meant to create confusion in the populace.  Since Representative Haaland (D) and Senator Udall (D) continue to disregard their constituents, I expect more but have come to realize they will not adhere to providing a higher level of respect for the offices they individually hold, representing their constituents across the political spectrum.The Duty of Americans

Property – It’s Not What you Think!

Since we discuss the rule of law, republics, and other related topics, let us dig a little into an item that is killing America and her freedom, the loss of private property.  Charles Reich, an American legal and social scholar as well as an author who was a Professor at Yale Law School, writes a paper every American citizen needs to read and be concerned over, this paper is referenced below, and the link is active.

Detective 4Starting in the 1930s, during the “Great Depression,” changes were made to America’s methods of governance by the President, a willing media, and sycophants in the Senate and House.  Establishing the Federal and State Government’s ability to rule by largess; picking winners and losers based upon obeisance to a bureaucrat’s whims, wishes, and will.  Reich lays out this history, walks the reader through the laws, and makes the case that because of democratic rule America’s Republic has been reduced to a feudal system where the government decides who gets the largess and who does not.  With the Federal and State Governments making these decisions, businesses do not compete fairly upon their own merits but upon how much taxpayer money they can bamboozle from Uncle Sam.  Unfortunately, the entire system hinges upon reducing private property ownership and the freedoms private property allow to feed the ever-hungry beast of Government consumption.Image - Quote Poltics is Dirty

A perfect example is found in K-12 Schools.  When a school insists they need more money from the taxpayer, they blame poverty and race as to why their students cannot learn unless more money is poured into a failing school to purchase a “magic bullet,” e.g., an expensive new toy, technology, or program—providing three lies in one, and excusing designed incompetence for the failure of students who the teachers have abused.  Race governing ability is the first lie.  Poverty dictating intellect forms the second lie.  More money needed in K-12 Education is the third lie.  The designed incompetence that allows or encourages a teacher to pass a student that does not meet the standards of learning is an abuse of students, not a problem of funding, and not a problem of the teacher, but a lack of parental involvement and student engagement.Government Largess

Here is government largess in action; if the school board does not adhere to the lies of race and poverty affecting intellectual ability, that school does not get more money.  Repeatedly, we see these lies vociferously declared in the media that poverty and race are holding a school/student back, and the government needs to spend more money.  In reality, leadership in the school, reinstating the teacher’s authority, and respect is required for those schools, not more government largess.  Indeed not another program or technology that no one can afford will fail to achieve the sales pitch.

ApathyThus, America needs to demand change through the ballot box, insist that freedom and private property are returned to the people. Those representatives who have no moral center, or cannot serve their constituents from both parties equally, are removed from politics; indefinitely!  Since America is a Republic and not a democracy (yet!), the problems in representation can be solved.

Plastic Language is Tyranny!

Stretched WordsShakespeare (2016) used Hamlet to relate a line that frequently applies, especially when communicating online, “… thou doth protest too much, methinks.”  Too often, those intent on misusing words are protesting too much about something.  On social media, every communication, every interaction, and every person is a threat to the intellect of the one protesting and must be lorded over, trolled, and publicly shamed.  A recent example of this the world witnessed during Justice Kavanaugh’s confirmation process, where the judge’s children were physically and verbally assaulted—using a warping of legal rights, guaranteed justification for the assault.  A careful review of any newspaper, news broadcast, and many politicians speaking will evidence the plasticization of words to justify actions, e.g., President Clinton, “Depends on what your definition of “is” is.”  Words to couch a threat while seeming to be helpful and friendly, or worst of all hide abuses of others through twisted logic.  Every time words become disconnected from standard meanings, society crumbles, language becomes useless, and the consequences are multi-generational, which is precisely what transpired in recovering Germany after Hitler’s demise.

Andragogy - LEARNI had the great personal pleasure of speaking to a senior citizen from Germany who lived through Hitler’s oppression and the recovery of Germany post-WWII, and the person I spoke with affirmed the most challenging social problem was relearning words and definitions to communicate without the taint of Hitler’s Germanic Language.  Hence, we can draw several lessons from this experience; language is trained.  It can be retrained; relearning language is a social problem fixed through social interactions and personal knowledge, and personal responsibility and accountability remain pre-eminent in communicating correctly.  Another lesson from my experience, history repeats itself, and those with dastardly designs will always corrupt language to gain the advantage before showing their true colors as tyrants.  Every single despot in recorded history has employed plastic language to lull the population into acquiescence before demanding loyalty and destroying that civilization, society, or culture.

Word Plasticity is LIC!LIC 2

I cannot stress this point enough; LIC (Low-Intensity Conflict) is a type and style of warfare hosted by a wealthy or politically protected party for the demise of a population through “diplomatic, economic, and psychological pressures.”  Language is a social construct.  As discussed above, where Germany had to rid itself of twisted words and phrases from the Nazis, the social construct of language is generally the first step in advancing psychological warfare against a population.  Recognizing the plasticization of language is the first problem in fighting LIC.  How was Maduro able to lull the entire population of Venezuela into false security while he destroyed their constitution?  He employed psychological warfare through the plasticization of language.  Cuba, China, USSR, and every other tin-pot dictatorship employ the same strategy, twist the language, and conquer the people.

Knowledge Check!Representative Haaland (D), now Interior Secretary, was employing plastic words to hide her tyrannical ambitions, calling America a “Constitutional Democracy.”  The United States of America is a Constitutional Republic with democratically elected representatives.  If America is to survive as a Republic; the citizens need to understand where plastic language is employed, understand their government form, and insist that the democratically elected representatives will realize the same.  Recognizing LIC is the first step, and the depth of LIC being enacted against America has been allowed to grow until America is in dire straits and dangerous waters!  The American Republic must re-embrace private property and refuse what has been done since the 1900s by presidential fiat and complicit Congresses under the heading of “progressivism.”

Reference

Charles A. Reich, The New Property, 73 Yale L.J. (1964). Available at: https://digitalcommons.law.yale.edu/ylj/vol73/iss5/1

© 2021 M. Dave Salisbury
All Rights Reserved
The images used herein were obtained in the public domain; this author holds no copyright to the images displayed.

Leading the Call Center: Flavor of the Month Philosophies

Chinese CrisisHaving just completed a project that saw me leading a team in a call center, I want to make something clear; quick fixes and flavor of the month philosophies do not work.  I cannot stress this enough; yet, the practice continues to the detriment of call center employees and the organizations served by call centers.  Flavor of the month philosophies is the latest bestseller to fix the problems in business.  We have all seen these programs including, FISH, WAIT, Strengths Quest, and so much more.  These ideas are good ideas, and they possess value, but when changed monthly, these programs, never do more than briefly mark the surface intellect of the call center.  I am not disparaging these ideas in the least; let me elaborate as to why the flavor of the month idea fails.

The project previously mentioned when concluded saw the call center director very much converted to a program of definite value in and using one’s strengths entitled Strengths Quest as presented by Clifton, Anderson, and Schreiner (2006).  The culture of strength promotes unity, and by extension, organizational power, when combined intellectually, becomes the corporate culture.  Integration in business, especially in call center operations, remains crucial to bottom-line health.  The call center director invested a lot of organizational resources to capture everyone’s strengths, publish these advantages, and use this information to measure the call center.  The problem was the staff has no idea why they are investing company time in completing the “Clifton Strength’s FinderÒ (CSF),” and many completed this assignment while taking calls and distracted.  How verifiable is the data if the attention of the person completing the task is diverted?

My assignment, as a call center supervisor, included gauging the employees in the call center about their strengths.  Of the 10-employees in the call center, two had forgotten and blatantly said they do not care.  Three expressed a desire to retake the CSF to more fully focus on the task instead of completing it between calls.  Four employees asked why and what is the purpose of taking the CSF.  Finally, all the employees, when asked how they use the CSF data in their daily actions, expressed the same answer, I do not know.

Let’s be clear; there is nothing wrong with the latest flavor of the month programs to improve an organization, provided the leaders understand change, embrace change, train and teach “the what” and “the why,” and then remain committed long after the excitement over the bright new object fades.  I had the misfortune of working in a call center where the entire corporate culture was expected to change with every fresh flavor of leadership, and the organization is a mental mess.  What is a leader to do when each new flavor-of-the-month is presented as a potential fix for organizational dilemmas?  I suggest the following as a launching point for corporate discovery and leadership support.

  • If the organization is going to invest resources in a particular program, do not change for a set period, which includes pre- and post- measurement and evaluation. If the organization does not know where they start, they can never know what happened or where to go in the future.blue-money-burning
  • Organizational change must be more than surface polish or potential money (Blue Money) is lost, never to be recovered. Organizational change needs to fundamentally affect the organization and be allowed to produce measured results.  Does this mean that if something is not working, we keep at it?  No!  It means to provide sufficient time and measurement to gauge the application and the organizational change.  Many times beta-testing the proposed change can identify the processes, procedures, and other trouble points to be mindful of, or correct in beta-testing, to ensure full organizational change may occur with a higher chance for success.
  • Get everyone involved, enthused, and a willing advocate for the change. Getting everyone involved is not producing marketing materials and desk references.  Getting everyone involved requires explaining why and detailing what in the organizational change.  Getting everyone involved means there will be feedback, pushback, and rebellion.  Expect pushback, but never allow pushback to derail reform.  Pushback is a healthy activity that provides essential opportunities for the leader to explore solutions, answer questions, and evaluate the results.
  • Teach and train; train and teach. Learning should be a constant and desirable outcome of organizational change.  Teaching is not training, training is not teaching; but, both are critical skills needed for leaders and learners.  Teaching is helping someone else acquire knowledge.  Training is teaching a behavior or ability.  Teaching is usually one-way communication using measurement tools, e.g., tests to gauge knowledge learned and retained.  Training should be two-directional communication, is completed through experience in closely monitored environments, and includes 360-degree feedback to improve the training environment.  Never allow teaching and training to become the same confused term; while the words are closely related, they are not the same action.
  • When was the last time you discussed what you are reading with front-line employees? When was the last time you engaged a front-line worker about what they are reading, thinking, and ask for suggestions to improve?  When was the last time you asked to be trained on a process, procedure, or organizational action by those who do it all day?  If recently, did you ask why, a lot?  I promise you will be surprised when you have these conversations, especially since they open up opportunities to explain and expound, learn, change, adapt, and engage with those you lead.
  • Organizational change requires enthusiasm from all parties to begin to engage and deepen the shift from surface polish to fundamental culture adaptation. Enthusiasm takes many shapes, sizes, and colors, including the loyal opposition of followers, opinions, and feedback.  The leader must exemplify and honor, or support, the enthusiasm around them as a tool for succeeding in changing the organization.
  • Clarify intentions. Clarify processes.  Clarify procedures.  Clarify by asking follow-up questions and reflectively listen to obtain mutual understanding.  Clarification remains one of the most critical tasks in organizational change.  When confusion rears its ugly head, respond with explanation and follow-up, as detailed in two-directional communication.  When the comprehension is doubted, ask for feedback as an opportunity to increase clarification.  Clarification is both a tool and an opportunity; do not waste this opportunity and tool by neglecting those needing clarification.
  • Organizational change needs a mechanism for gathering data from many sources, including the employees affected, the vendors, the suppliers, and the customers. Open the valve for data to flow back.  One of the most horrific organizational changes it has been my displeasure to witness was increased because the leaders operated in a vacuum and never allowed data flow that was contradictory to the previously agreed upon results.  The leaders in this organization worked hard to refuse hard data, which contradicted their bias, and this ruined the business, the employees, and the customers.

I cannot guarantee following all these points will make organizational change succeed, roses bloom, bottom lines inflate, rainbows dance, and all of life fall into organized lines leading ever upward.  I can guarantee that without these points, organizational change that promotes an environment of learning will never be more than polish.  Consider the axiom, “Lipstick on a pig.”  The lipstick is not bad, the pig is not bad, but placing lipstick on a pig is out of place and does nothing to improve the pig.  Flavor-of-the-month changes are lipstick on a pig, not bad, but out of place until the entire organization is on board and enthusiastically supporting the move, and proper measurements are in place to gauge, measure, and report the change.

Business theorist Chris Argyris put forth a model, later discussed by Senge (1994) explaining our thinking process as we interact with the world.  This seven-step method is called the Ladder of Inference; according to this model, as we move up the ladder our beliefs affect what we infer about what we observe and therefore become part of how we experience our interaction with other people.  Organizational change can be plotted along the same model or ladder of inference.

Leadership LadderOrganizational change begins with information output; then collect data, preferably through listening and observation while doing the work; interpreting the data includes obtaining data, evaluating meaning, deciphering intent, and understanding value.  Please note, the assumptions should not be made in a vacuum and could be wrong; thus, always return to the data producers and ask questions to ensure mutual understanding.  Once conclusions are mutually understood, they become beliefs; but, don’t stop until beliefs become actions.

If a model is needed, please benchmark Quicken Loans and Southwest Airlines, both organizations are doing a tremendous job with the ladder steps, especially moving organizational beliefs into motivated organizational action.  Remember, one does not climb a ladder to view the horizon and scenery, they climb a ladder to begin working, carrying the tools needed to perform the work, and possessing certain knowledge that the work can be accomplished.  Climb the ladder of success with the intent to work, achieve, and move forward.

References

Clifton, D. O., Anderson “Chip,” E., & Schreiner, L. A. (2016). Strengths quest: Discover and develop your strengths in academics, career, and beyond (2nd ed.).

Senge. P. M. (1994). The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Currency Doubleday.

© 2017 M. Dave Salisbury

All Rights Reserved

The images used herein were obtained in the public domain, this author holds no copyright to the images displayed.