Economic Warfare – Your Liberty, Rights, Freedoms are at Risk!

Bobblehead DollMany pundits have made the following statement, in one form or another, driving a car is the ultimate expression of freedom in America.  Yet, your freedom to drive a vehicle is endangered by the political left and the neo-socialists who want to steal and destroy your freedoms.  Mention economics, and most people’s eyes gloss over, brains disconnect, and they hope the pain will end shortly.  Please, fight this impulse.  I will attempt to make a highly complex topic simple and easily understood.  While I might not get all the specific details correct, I aim to communicate economics to a general audience that is free and empowered to further research the topics for themselves.  My links are reflected in the article for more information.

What is Money?

Money was discussed in a previous article and found here.  In simple terms, money is the tool used to transfer goods from one entity to another, showing a legal purchase was made to change ownership, hence opening the first crucial role of money, legally transferring ownership of goods and services from one person to another.  Unfortunately, legal ownership transference is where the government exercises its first controls, regulating cross-border commerce.  When the government went on a growth spurt in the 1930s, ballooning into the behemoth, we have right now, the government used the excuse of maintaining cross-border commerce to steal products grown by farmers, regulate prices, and set up means and methods to ensure the government was the only winner.TOP 25 QUOTES BY JOAN ROBINSON (of 54) | A-Z Quotes

The 1930 legal battles that wound up in the United States Supreme Court over price controls saw the citizen’s first attempt to reign in the government and failed miserably.  Worse, these first moves by the citizen were the first exchanges in an economic war that has raged ever since—money stores value.  Think of the money found when you do laundry.  You have no idea how long that money was lost, but the value of the money has not changed, you presume, and you celebrate finding the money.  Except, the value of that money has changed through inflation, and the government’s hidden tax (inflation) has robbed you of value.

Let’s say you found $20 in the laundry.  When you first lost that $20 bill, it had more value, e.g., you could purchase more with that money than you can now.  Sure, the value printed on the money still has $20 worth of goods or services, but the cost of those goods and services went up, restricting your ability to purchase.  Hence the economic warfare being waged by your government.  The government essentially said we would not worry about inflation.  Meaning they will devalue the money you hold for their own political purposes.Steve Keen Quote: "Economics is too important to leave to the economists." (12 wallpapers ...

An idea was floated by an economically challenged person to print a $5 trillion bill and use this to pay off the Chinese debt.  The problem is the devaluation of the money printed will capsize American citizens due to the hidden taxes of inflation.  Making that $5 trillion bill or bills would devalue the dollar and crash the American economy.  The stored value in the printed bill would not stand up to and be accepted, as a medium of stored value sufficient to pay the debts incurred.  Is the problem more clear; when money is printed, each dollar, pound, euro, etc., devalues the stored purchasing power of the money you currently hold in hand.Economics Funny Quotes. QuotesGram

Stored value is the second tool for waging economic warfare by the government against its citizens.  Consider all the money printed to pay for the supposed Coronavirus Tax Relief and Economic Impact Payments the world’s governments made to their citizens.  If you had $100,000 in savings when these monies were printed, your savings were devalued by the inflation rate, which is currently at a 40-year high in America.  The government is reporting inflation at 7.9%, so your $100,000 in savings lost the equivalent of $7900.  But, the government does not ever report inflation at the actual level, and the actual level of inflation is ranged between 8% and 45% depending upon the purpose or product you are trying to purchase.  Meaning your $100,000 could have a value of $92,000 to $55,000 in real value.  A hefty tax indeed!

Stored value, the number printed on different bill faces of currency, is static.  The actual value, e.g., the number of goods and services purchasable, is not fixed, and the government allows an annual inflation rate of 2% as “normal and acceptable.”  Thus, your $1 will have a purchasing power of $0.98, which is compounded year-over-year.  Thus, over a decade, that 2% inflation rate is now reducing your $1 to $0.80.  Multiply that for the $100,000 and a decade of saving, receiving interest that does not equal inflation to compensate means your money in your savings account has lost $20,000, just from the government allowing inflation at 2% annual growth.  Let’s say your bank is generous for savings account holders and provides a published interest rate of 3%, subtract the inflation taxes of 2%, and you are only earning 1% interest on your money.  Is this the bank’s fault or the government’s?Amartya Sen quote: Economic growth without investment in human development is unsustainable...

Do you see how the government is robbing you through economics?  Your 5% raise is only 3% once the inflation devaluation has been factored into your budget.  Play the lottery; the taxes alone might kill you, but the devaluation of the money reduces the actual purchasing power of your winnings.  If you do not understand the economic warfare being waged against you by your government, you will lose more than you ever gained in winning the lottery.  Yet another reason why lotteries are a tax on stupid people, for even when you win, you lose!

Cash has another problem beyond inflation, money supply.  The money supply is the technical term for ensuring banks can replace worn-out, ripped, and damaged money.  Money supply plays a role in how much money your local store has on hand to provide change and cashback to customers.  For employers who pay employees in cash, the money supply is a significant problem with extremely high costs.  The government regulates those costs and passes them onto consumers through banks and lending institutions.  Are you struggling to get a loan; this is another by-product of money supply woes.  Paying higher fees to change money to another currency for your trip is another money supply product.  Money supply remains another weapon of the government to affect economic warfare, and many people do not understand this principle, making the government’s policies more effective.Mahatma Gandhi quote: Economics that hurt the moral well-being of an individual or...

Have you noticed the decline in the availability of $10 dollar bills?  I asked for two $10.00 bills when I broke a $20.00 at a Walmart recently, I was denied because Walmart has instituted a policy to only accept $10.00 bills, not give them.  Albertson’s, Staples, the in-store bank in Walmart, and the local credit union, all have a similar policy.  What is the government doing forcing a reduction in $10.00 bills in circulation?  In researching this single policy, I can find no written information on this issue; yet the evidence is clear, there is a manual currency reduction in process and the government needs to explain why.

Before 1980, the basic money supply was measured as the sum of currency in circulation, e.g., cash, traveler’s checks, and checkable deposits.  Currency serves the medium-of-exchange function but denies people any interest earnings.  However, as discussed, interest earnings are not all they are cracked up to be due to inflation.  Cash under a mattress, lost in pockets of clothes, stuck in a book in your library is black money; it is as dead as yesterday’s fish and constantly devalued by inflation.  The money supply tries to regulate the cash on hand to lend as a tool to protect your money from inflation.  Except, the government constantly allows a 2% inflation rate, negating a lot of savings accounts and other interest-earning propositions.

Want a new car, consolidate your credit card debt, or try to buy a house; all of these loan products are an extension of the money supply and the regulation of money supply by the government.  Important to note that your credit cards and bank-issued or employer-issued debit cards are not affected by the money supply, and this is another reason why credit cards and debit cards are so dangerous.  These tools are agreements between you and the issuer, where money is transferred when the tool is used, and the consumer is responsible for all the fees the government insists upon to help pay for the money supply.Economy has frequently nothing whatever to... - Quote

Conclusion

In waging economic warfare, it remains imperative to know about economics, identifying what money is, its role, and the fiduciary controls the government exerts to attack its citizens.  Some may call my language inflammatory, but tell me, do the inflationary costs right now not feel like your taxes have skyrocketed?  Inflation is a hidden tax, a tax fully controlled by the government, and the value of your money decreases yearly because the government says 2% inflation is acceptable.  Who made this decision, an unconstitutional entity called the Federal Reserve Bank.  Since its inception, Congress has tried to obtain transparency and accountability from the Federal Reserve Bank to no avail.  Do you understand why I take umbrage with the Federal Reserve Bank?LIC

The governors of the Federal Reserve Bank decided your money could be taxed at 2% inflation annually as a normal condition of doing business.  These people set the interest rates you pay for your credit cards and are not paid for your savings accounts.  Looking into the history of interest rates since 1900, there is always volatility; the Federal Reserve’s actions have since the 1980s to not allow savings rates over 5%.  When adjusted for inflation, that’s a 3% interest rate for those trying to save money.  What does this mean; fewer people are saving money.  Look where those trying to beat the 3% have invested their money, the stock market, where volatility is a minute-to-minute occurrence, higher risks against less interest, where your money remains subject to taxes, fees hiding other taxes, government fingers, and inflation.

Your government did that to wage economic warfare against you, to empower them to steal your rights, freedoms, and liberties.  There is no other way to describe what is happening globally in all governments.  China plays games with the value of its currency to power trade deficits.  This, in turn, changes prices and increases costs.  These actions are taken to “compete,” when in reality, the activities cover massive debt problems in China.  If the CCP cannot keep the tap turned wide open on trade deficits, their money supply drys up, and debts come due in a bankrupting tsunami!Milton Friedman: The Most Quotable Economist - Capitalism.com - Create the Change

The European Union has never been fiscally sound because the various members of the European Union are taking advantage of the productive members to cover the costs of the fiscally useless members.  France cannot survive as a country without the European Union’s largesse; Greece, Portugal, and several other countries are all in the same boat.  Their governments did this intentionally as political games to stay in power.  When these countries run out of other people’s money, they will be forced to change socially, and the tsunami of debt to the World Bank and other nations will not be pretty.

Knowledge Check!Economics drives these problems mainly due to the lack of knowledge of the lines of congruence between economics and the psychology of governing.  The enemies of freedom understand economics, and this is why these tools have been so successful in waging war and stealing freedom, rights, and liberties through monetary policy.  Until we, the rightful owners of government, understand what is happening, we will all be at the whims of our enemies.

© Copyright 2022 – M. Dave Salisbury
The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the images.  Quoted materials remain the property of the original author.

Things Learned About Animals: Lesson 1

MumbleAs a teenager, I worked on a dairy farm in Morrill, Maine, and later as a hired hand on a sheep ranch in Bluebell, Utah.  Often growing up, my family had chickens, ducks, geese, goats, pigs, cats, and dogs.  There are several lessons I feel we could learn from the animals.  In discussing the animals, you are left to choose whether the lesson applies to you or not.  I am not here to convince anyone, I merely relate what I have observed and the lessons I learned.  If you can use the lesson to improve your life, I have achieved my goal.  If you choose not to like the lesson for any reason, happily know you are not the audience intended, and move on smartly.

Animal Gender

Let me be perfectly clear, gender is an eternal construct, is established in the first building blocks of a body, and cannot be changed.  Consider for a moment with me the steps in the gestation process of any animal.  The egg is fertilized, and the fertilization process is self-explanatory, needing no additional discussion from me.  After the egg is fertilized by sperm from a male, the egg from the female becomes a zygote.  This clump of cells shortly gender is known, and the biological differences between a male and a female begin.Egg fertilization and development | Download Scientific Diagram

Males develop larger lungs, denser bones, and other chemical and biological differences.  Females develop smaller lung capacity, less dense bones, and other chemical and biological differences.  We had a female goat who liked to mount other female goats.  While this was highly uncomfortable for the mounted female goat and generally produced fights between the females, we never worried about the goats becoming pregnant.  Interestingly, after this female goat had been impregnated, this female stopped mounting other female goats and was a great mother of kids.  Not speaking goat, I never understood why she mounted other females in what could have been considered her teenage years; one thing was sure, gender did not change because the goat was confused.

It never ceased to amaze me that one could reliably tell the males from the females almost immediately from birth.  Due to their birth size, their growth, and their respective attitudes.  In observing a group of kittens, the males would dominate the females for momma’s attention, the best places to nurse, and innately knew they were male.  The females were smaller, leaner, and sometimes just as feisty and stubborn as the males; they knew they were different from the males.

Baby Cows and CalvesLater while tending sheep, another interesting lesson was learned regarding gender.  Ewes, female sheep, who had lost their lambs, knew somehow if a misgendered animal was placed before them and drove that animal away.  That ewe knew she had birthed a male or female lamb, and any orphan trying to feed would not do; only orphans of the same gender, wearing the skins of their original lamb, were allowed to become a stepchild and be accepted if the ewe permitted them.

Another lesson learned watching a shepherd was the decisions of the ewes.  I saw ewes stand next to a stillborn lamb until the shepherd collected that lamb for disposal.  Crying, mourning, and sometimes choosing to end their life by not eating instead of adopting a motherless lamb.  I am not anthropomorphizing an animal here, that mother losing her lamb cried, mourned, and entered a depression where the ewe chose to join her lamb in death, and regrettably it did not happen only once or twice.  I do not know if the same happens for goats, cows, or other animals.  I know it happens for mother cats and sheep as I have observed these animals and witnessed this event for myself.Cotswold Sheep. Bottle feeding orphan lambs, by Tim Macmillan | Sheep, Animals, Lamb

On the topic of orphaned lambs, I noticed something important, lambs with mothers, even adopted mothers, were less daring, got into less hazardous situations, and generally were calmer socially.  Orphan lambs were wild, got into trouble, did not come to eat without insistence, and several times did not learn from past mistakes, injured, and sometimes died.  I do not know why orphaned lambs acted this way, and without anthropomorphizing, an animal cannot dictate well what I sense is the answer.  I know for certain that ewes impart information to lambs, which is an essential aspect of the health and safety of the herd.

A mother goat, sheep, horse, cat, etc., knows their children, numbers their children, and looks after them.  I witnessed a mother goat kicking the head of a kid who belonged to another goat but who was hungry and wanted food.  Driving that kid off to find their mother relentlessly, and learned something of note.  At first, I thought this was just an ornery goat thing, but then I saw a horse, a mother pig, a mother cat, and other animal mothers repeat the lesson learned about mothers knowing and numbering their children.  A rare mother indeed will accept an animal orphan, and there is order in the animal kingdom!

Order in the Animal Kingdom

Animal Kingdom Phylum Class Order Family Genus Species - Várias ClassesConsider with me a process all herd managers perform, the castration process.  A bull castrated does not grow the female reproductive organs and becomes a cow.  A castrated lamb does not change gender after castration; even if that lamb is provided hormones from female animals, that lamb is male.  A neutered cat does not regrow new reproductive organs or change genders; from birth to death, the gender of that animal is cast, they do not change, and their instincts remain embedded in that animal.

Order is created and not disordered merely due to the loss of a few reproductive organs.  Mothers choose to allow orphans to replace their children or become their children.  Some animal fathers are part of their children’s lives; others grow merely with the input of their mothers.  Regardless, great order is found and maintained in the animal kingdom over roles assigned by gender at birth.

Allow me to elaborate with some observations.  A ewe whom the shepherd relied upon to adopt lambs refused to adopt a lamb.  The shepherd tried everything, including rubbing the lamb in the still wet lamb’s skin, skinning the dead lamb and securing the dead lamb’s skin on the orphaned lamb, and even placing the mother into a pen with her head secured to give the lamb a chance to suckle.  Nothing worked, and all of the methods had worked previously.  Several days later, the ewe died unexpectedly, and the veterinarian determined that the mother ewe had had a disease and probably sensed this when refusing that orphan to suckle.  Order is maintained in the herd, and the condition this ewe had contracted was not passed along to a new lamb.Sheep herd is walking. Animals on grassland. Good conditions for breeding livestock. Pasture in ...

Our gander had taken a spouse, and when the goose died sitting on a nest, the gander was exceedingly heartbroken—calling day and night for his spouse, all to no avail.  After a time, the gander took to liking the ducks whose drake had flown the coop unexpectedly.  Seeing as there was no drake and no female goose, the gander took to mourning his spouse but sleeping with the female ducks.  But, the gander was violently opposed to any duck sitting on a nest, and my parents could not understand why.  My parents captured some eggs that had not been smashed to pieces and tried to incubate the eggs.  The animals born were not ducks or geese, and none survived long.  There is order maintained in the animal kingdom, and the animals themselves know how to keep that order.

It never ceases to amaze me the order and respect animals have for order in the animal kingdom.  In raising goats and cows, the information gained through smell was always interesting to me that allowed animals to act how and why they did.  I could not smell the difference between herds, but the animals knew, and when herds of the same animals mingled, the order was still maintained, and herd integrity was sustained.What to Consider When Raising Sheep and Goats Together

A goat and sheep hered we knew raised the sheep and the goats together; even though both species ate the grass differently and had to be moved more often, raising them together helped protect the herd.  One day another herd was being driven through the area, and a couple of animals got into the pens.  But, the goats and sheep raised together knew the outsider was not orderly and helped keep those animals away from their young and isolated from the whole herd.  The smell is the only answer I have as the foreign herd was smelled by our herd and shunned.  Even when new animals were introduced for the herd to grow, it took several days and several smelling sessions before those new animals were trusted by the rest of the herd.

In one Herculean effort, I heard a goat herder who tried to introduce a foreign billy into the goatherd due to the death of the former billy.  The nanny goats would have nothing to do with the new billy, even when draped in the skin of the old billy goat.  The goat herder tried everything, but until that billy had spent sufficient time with the nannies and smelled correctly, the billy was powerless to lead the herd and perform the duties he had been purchased to complete.  Interestingly, a similar problem occurred for a cattle farmer when introducing a foreign bull.  The cows refused his bull-like advances until the bull had spent time with the herd.  While I do not know if these are isolated incidents, I merely know that order is essential in the animal kingdom.

Lessons for Humans to Consider:Bobblehead Doll

    1. Gender does not change merely because a person wants it. The disorder caused by trying to be a different gender has repercussions and consequences beyond that individual’s choice.
    2. Humans and animals have will and agency, but order remains an essential characteristic of the world. I have heard that scientists have found great order when the observed chaos is understood.  Through magnification, scientists have moved closer to how things move, and I find it incredible the order found that once was described as chaos.
    3. Parents have a duty and role to play. However, their children also play a role, and the order found in families is a prerequisite to good societies.  An animal analogy, the herd of sheep I moved and cared for as a hired hand was a collective society.  They had rules, expectations, and those not choosing to follow the herd society regularly found themselves in danger when the weather changed, when a threat was near, and generally were the ones you could count on to be injured or die unexpectedly.
    4. Diary cows, after milking, will run to the farthest fence in a field; if they find the fence strong, the whole herd will congregate, graze, and chew their cud knowing strong fences protect them. In a storm, trusting the fences, the dairy cows will huddle together and move as a unit to protect younger cows and warm each other.  Dairy cows are not terribly different from humans, we push at barriers (laws), and if we find them sufficiently strong, we band together for protection into social circles and groups.  Failure of laws finds society broken and easily conquered by external and internal threats.
    5. Order in human societies remains an essential element in protecting, promoting, and providing social growth and development. Herds of animals, gaggles of geese, flocks of ducks, murder of ravens, etc., all depend upon the order in their society, or that society falls apart and, like iron filings to a magnet, has to reform into new organizations.

Knowledge Check!Are humans really so different from animals?  Are human societies much different from the societies of animals?  I ponder these questions regularly and am not surprised when social problems in humans are resolved by watching animal herds.  Covering a bull in the skin of a horse does not make a bull into a horse.  Castrating a bull does not morph the bull into a cow.  We must understand better the order, the laws, and the social requirements for society.  Animals and humans choose which society (country, town, city, etc.) they prefer.  If they choose to belong to that society, they must obey or onboard that society’s rules and social expectations.Taking Advantage of the 80/20 Rule | People First

Rarely does the 80% of the herd get into trouble, but the 20% of the herd does not sway or influence into danger the other 80%.  Right now, in human societies, there is a vocal 20% who insist that their reality must become the reality of the entire community.  Do we sacrifice the safety and security of the 80% for the choices and lifestyles of the 20%?  This is the question before us, and animal societies have provided the answer if we are willing to act accordingly.

© Copyright 2022 – M. Dave Salisbury
The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the images.  Quoted materials remain the property of the original author.

Generic Job Description – Corporate Trainer

Title: Corporate Trainer
Department: Human Resources – Training Department

Position Summary:
The trainer is expected to lead all corporate training efforts, employing specific and appropriate communication skills to communicate and negotiate with all stakeholders in the organization.  The trainer will be a lifelong learner keeping current on professional and business skills to remain current in the best teaching and training methods, business practices, and operations.  The trainer will be compliant with legal and ethical standards and reflect, through behavior, an example to all stakeholders.  The trainer will be an integral part of the business operations and decision-making process, knowledgeable in training metrics to measure performance, maintain professional networks inside and outside the business, and use technology to enhance the training provided.

As the trainer will instruct online and face-to-face delivery methods, preparation for instruction, strategic and tactical planning, and instructional design skills are desired but not mandatory for this position.  Imperative to success in this position will be the need to learn and apply leadership, management, and business skills to be the training subject matter expert.  The trainer will be expected to implement knowledge-based solutions in every action and interaction to support a customer-focused and results-driven environment.

Essential Duties:

    • Stimulate and maintain a learning environment to build and sustain learner motivation and engagement.
    • Prioritize while taking a positive approach to challenging issues, reflecting the ability to think creatively, proactively, and positively about people and situations.
    • Demonstrate effective presentation, facilitation, and questioning skills to stimulate learner motivation.
    • Provide feedback, clarification, and performance evaluation to build and sustain a lifelong learning environment.
    • Promote the transfer of knowledge and skills from the learning environment to operational excellence.
    • Coaches, mentors, and support front-line employees in applying skills learned in training.
    • Coaches, mentors, and support leaders in applying skills learned in training.
    • Communicate and present information effectively in written, visual, and oral form, evaluating communication methods to improve and build learners.
    • Experienced in positive approaches to conflict resolution situations.
    • Plan instructional situations while employing various methods of knowledge retention activities following the strategic business plans.
    • Participate in the planning and promoting of organizational changes to stimulate the learning and growth of learners and other stakeholders.
    • Reflective listening.
    • Skilled and experienced in leading, planning, and participating in role-playing.

Desirable Knowledge:

    • Enthusiastic in teaching and desire to learn to improve.
    • Knowledge and experience in organizing and maintaining multiple efforts and training events.
    • Knowledge and experience in planning and organizing learning events.
    • Proficient in using a computer.
    • Exceptional motivational, interpersonal, and customer service skills; demonstrated leadership and management skills.
    • Excellent problem solving, decision making, and analytical skills to drive root cause analysis and effect situations where training is needed.
    • Enthusiastic, energetic, and motivating personality and attitude.
    • Listening skills, especially reflective listening
    • Can DO!
    • Communication skills, verbal and written, in English-speaking environments.
    • Experience in Quality Control and Quality Assurance, including side-by-sides, ghosting, and recorded.
    • Feedback mechanisms

Minimum Education and Experience Required:

    • Minimum 2 years of coaching, mentoring, and leadership experience.
    • Any teaching experience.
    • Prezi/PowerPoint/Adobe Captivate/etc. experience in preparing data for an audience.
    • Experience in writing reports and communicating data.
    • A committed lifelong learner is willing to be a role model to learners.
    • Customer service champion inside and outside the company.
    • Willing to learn the business and teach “the why” in business processes.
    • Demonstrate understanding of business operations, service standards, and metrics.

Employers and Employees – The Battle is Waged: The Fight is Important

LookEmployers throughout the world, including Disney, American Express, Wells Fargo, and thousands more, have begun to battle their employees.  Unionized shops, the battle has been waged for 50 years and shows no sign of relenting.  Only recently have other employers joined the fray, not to help employees but to rid themselves of employees.  These businesses are fighting employees against their employees for the company’s culture and soul.  Couched in many a buzzword, political stance, and archaic practices, the employers want to rid their workforces of those they despise, and the battle is legal!

Make no mistake, what the employers are doing is immoral, unethical, and disastrous to those employees unfavored, but the actions remain perfectly legal, and this is the point we must understand.  Laws have been changed against the majority for the selectivization and advancement of the minority.  The fight is important because you might be next and never know your termination has been affected, but not enforced until it is too late.  This article intends to raise awareness, not cover every particle in the fight or catalog every avenue an employer might take to attack an employee.  Imperative to know and remember, as long as the actions are against individuals, no laws are being broken, and the employer wins when they can make the situation untenable, and the employee on the out quits or is forced out under a miasma of quasi-legal terms, so it appears that employee was treated fairly.Plato 2

Never forget, a lawyer’s job is to make the illegal appear legal, and the legal appear illegal, so a judge must decide.  Add in judicial activism and legislation from the judicial bench, and the trouble becomes apparent quickly.  Unfortunately, the lawyers’ training has shifted, and the legal mind’s quality has slipped under the weight of many of the topics discussed herein.  The vicious cycle can only be broken when the collective beliefs of the majority are re-established, not to the demise of the minority but the growth of the entire society.

Culture and Politics

As long as people have banded together into organizations, societies, governments, etc., there has been the push and pull of politics.  All of recorded history bears truth to this fact.  People have beliefs.  They express these beliefs through representatives who rise and fall in different leadership positions, and societies change according to the expressed beliefs through which a society is governed (law).  Pick a governing style (Communism, Socialism, Representative, Direct or Indirect Representation, Monarchy, Theocracy, etc.), and you will find the collective beliefs of the people expressed in how long a leader remains in power or the stability of the society so governed.  Politics happens and is best described as the push/pull of collective beliefs expressed by populations.  Economies rise and fall based upon the collective beliefs, expressed in the stability of the society and the government leader’s length of time as leader.Lemmings 1

History has shown when a governing leader is short-lived, it is generally because they refused to follow the collective beliefs of the population, giving rise to the credit ratings of stable governments and societies being higher than for those who are changing leadership every couple of weeks or months.  Those leaders who can tread the waters of public opinion maintain their jobs and, many times in history, their heads by following the collective beliefs in the morals of the people.  The US Dollar’s stability is one of the strongest reasons this currency is one of the world’s benchmark currencies.  Politics did that, and politics are the push/pull collective beliefs expressed by the citizens to their government leaders.  The process is messy and needs to be messy for a reason; only in the expression of two divergent points can a healthy middle ground be established, and society can grow.

Culture is not politics, but politics and politically minded people can influence it.  If politics is a society’s expressed beliefs, then culture is the expressed moral convictions as lived by a community.  For example, many institutions have been built on the law that coveting (envy) is wrong, but the practices of the people living build a culture that accepts graft, bribes, and other incentives that, while violating the law, are accepted.  Make sense?  The closer the culture is to following both the letter of the law and the living of the law provides for a stable and influential culture to invest resources into.?u=http2.bp.blogspot.com-BKwWSo412lIUngTRkmSYwIAAAAAAAARd8GqxDhvovmRgs1600salestaxcartoon.jpg&f=1&nofb=1

How does one change the collective beliefs of a society and the living practices of that society; first, you capture the children.  Bad ideas do not go away, they are either replaced with good ideas, or the bad ideas go into hiding, awaiting the time they can make a new appearance.  Everything modern society is facing has been faced previously, and the difference is that the seeds for the current dilemmas were planted more than 100-years ago, but the bad ideas first captured the children.  Why have these bad ideas advanced so rapidly?  The education of children in social customs, collectively shared beliefs, and individual duty, has been eroded and attacked mercilessly since “progressive education” (the refusal to teach children to read, write, and perform math) began in the late 1800s with Dewey, who called functional illiteracy “Progress!”

One of the first words plasticized, twisted, ripped apart, and then put together to fuel tyranny through modular language was the term progress.  Unfortunately, language has continued to suffer relentless attacks since the late 1800s, and more words have suffered the same fate in the modularization of language.  Consider with me the history of Tea.  Tea plantations in India were ruled by the iron fist of laws drafted in America and marketed with women in distress to the consuming nations geographically distant to where the crops were grown.  The tyranny of slavery is the same tyranny we face with modular language.  Nobody realizes this because to mention this connection is frowned upon by those making money off the tyranny of language.  The tyranny of modular language fueled the oppression of entire populations to fuel an empire.  The language led to actions (afternoon tea) and a host of other practices, words, and social customs to fuel the demand for Tea.  Unfortunately, the tyranny of modular language also fueled hot wars in China, more geographically distant suffering from the population consuming Tea.History of Tea | Dilmah School of Tea

Language – Plastic Terms

Diversity, what is it; what does it mean in practice versus meaning from a dictionary; what value does it have for a business?  Equity, same problem, fewer answers, more confusion.  Inclusion, same problem, confusion, chaos, and eventual destruction.  These are, but a small sample of current buzzwords strung together and causing problems in businesses.  There are entire word classes set apart for plasticization, which sound good to the ear, and that people love to rally behind, but these terms cover a hidden agenda.   They have been weaponized to destroy, not lift and build—tyranny through modular language, plastic words.Plastic Words: The Tyranny of a Modular Language By Uwe Poerksen

American Express is a perfect example of how DE&I efforts (Diversity, Equity, and Inclusion) have been weaponized to pick away, through politics, the non-politically affiliated, those who show up to their employment and merely want to work their job.  The University of Phoenix is another company long captured by, and suffering from, DE&I tyrants.  Both American Express and the University of Phoenix began their DE&I journeys with the best of intentions.  Still, the result remains the same, the minority classes bring politics anathema to good order and discipline into the company, initiating change cloaked in DE&I.  The result has been the discouragement and disenfranchisement of employees.  The DE&I champions crow and cheer for these people leaving as it injects more DE&I hiring, and the new employees realize that unless they are politically affiliated, read that as aligned to a militant tyrant in DE&I, they too will be out of work very shortly.

Language matters, and when terms are plasticized, the only result is destruction and tyranny.  Consider the teachers in the Albuquerque Public Schools System or the employees of the State of New Mexico; both populations stress DE&I initiatives under various names but with the same purpose.  Who are the enemies of DE&I; those who do not wear their politics on their sleeves, acting as emotionally charged smart bombs of the media.  Even if a person holds some of the DE&I beliefs, if they are not militant in their beliefs, they are ostracized by their language, judged, and removed from employment.Political Correctness = Language and Thought Control | Wake Up World

When the patients rule the asylum, the problems for all patients in the asylum double and triple, not improve.  The same result occurs when the vocal minorities of a population gain power that is not theirs, and they make no concerted efforts to rule fairly and justly.  One of the truths about any revolution is that those who initiated the revolution rarely (if ever) get to enjoy the fruits of their rebellion as they are so focused on fixing what they perceive as injustices, they miss that they have become worse in action than those they deposed.

80-20 Rule

The 80/20 Rule is known by many monikers, but always it is the same rule, in different wrapping – 80% of a population will be controlled by 20%.  In standard terms, the minority is setting the culture for the 80% to follow, and they hope you will never realize you are stronger without the vocal minority than with them.  Take the recent changes at Disney.  There is a vocal minority demanding change, couching the changes in diversity, equity, and inclusion, and the Disney business model is about to self-destruct.  The same is true of American Express, where if you are male and white, you are not welcome.  But, if you are one of the members of any number of protected classes, you are welcome.  When politics interferes in professional pursuits, 80% will always suffer under the tyranny of the 20%.  What happens when the vocal minority becomes the majority, they fang themselves to death, and nobody is left to care because that 80% majority has left them to their own devices.Pareto Principle: understanding the 80/20 Rule

It should go without saying, but I will make plain, I am not against diversity.  I do believe that diversity for diversity’s sake is wrong, immoral, unethical, and anathema to good order in a society.  Diversity of thought should be preeminent as the diversity of thought transcends skin color and lifestyle choices.  Diversity of thinking includes the desire to see all succeed on merit, character, and individual action.  I abhor in the strongest terms picking a person solely based on their gender, skin color, religious preferences, disability status, culture, or any variable that supersedes accomplishment, education, and learned skill set.  The same is valid for inclusion and equity; when people cannot compete solely upon achievement, education, and intellectual skill sets, this creates an imbalance in the population.

Hence roadblocks to education must be removed, character-defining and building experiences should be shared and taught, and achievement recognized.  What is missing from schools from K-12 and up; is accomplishment, education, and learned skill sets.  What has replaced these; is DE&I, where the vocal minority is destroying with no thought for what replaces the institutions, societies, corporations, and more.  Iconoclasm in its most destructive form has taken over employers, and these companies are committing suicide to pacify, tranquilize, and placate a small population at the expense of all.Make the 80/20 Rule Work for Your Online Marketing Efforts | WillTan.com

Inherently, change is not bad but growing, productive, and useful change requires inputs from a diverse population.  Inclusion is not inherently a bad thing, but the current demands for inclusion, only for the sake of inclusion, make the activities of the vocal minority lethal to the entire social body.  Equity is a prerequisite for society to grow, develop, and be stable long-term.  This is why societies built on slavery, or those muzzling 50% of the population, are inherently ripe for hostile takeovers.

The actions of the vocal minority in employment right now are precarious at best, suicidal at worst, and permanently immoral and unethical.  The models they promote have no substance and enable unfair, unjust, and unequal systems.  Worse, companies that flout their customer base, which is the largest stakeholder in any business, will find smaller profit margins and higher expenses as employee churn increases.

Knowledge Check!One truth that should give hope to the employees affected is that when the minority becomes the majority in a body and does not have any substance, they destroy themselves.  C-Leaders, are you sure you want to take the company you have been placed in control over down this dangerous path?  On my first day at American Express, new hires were introduced to the rich, proud, and stable company history and core values.  How sad it is to witness how fast this company has fallen!  Who will replace these companies?  Will their replacements learn from the failures of the past?

© Copyright 2022 – M. Dave Salisbury
The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the images.  Quoted materials remain the property of the original author.

Magna Res Est Vocis Et Silentii Temperamentum – A Valuable Lesson Indeed!

Detective 4The proverbs of Seneca the younger provide the title and the lesson for consideration, “The great thing is to know when to speak and when to keep quiet.”  I make this statement and write on this lesson, not because I am good at knowing when to speak and when to stay silent, but in the hopes of learning more perfectly when to speak and when to talk.  In reviewing my K-12 report cards, the ones my parents had to sign, the most frequent comment is knowing when to shut up, closely followed by “Does not play well with others.”  The latter is a badge of honor; I have never played well with others!

But, knowing when to speak and when not to speak is a challenge, and in observing people, I find I might not be the only person afflicted with a lack of knowledge on this topic.  My wife is a perfect example of someone who knows when to speak and when to stay silent.  She has mastered the art of saying the exact word in season someone needs to hear and claims manners and discernment have honed her abilities.

Charles de Lint is quoted on educating children, saying in part, “Teach them to learn how to see and ask questions.”  The greatest teachers I can recall easily are those who taught me to either perceive differently or how to ask questions.  Long have I desired to return these lessons and remain enthusiastic about finding the opportunities to teach.  I often quote and consider the lessons taught by Henry Chester, who said, “Enthusiasm is the greatest asset in the world.  It beats money, power, and influence.  It is nothing more or less than faith in action.”  While appearing paradoxical, enthusiasm and learning when to speak and stay silent are anything but contradictory, and this is the point and the lesson for your consideration.Pin on Why Volkalize?

Why do we speak?

Of all the questions asked me in my K-12 journey, the number one question has to be an iteration of the following: “Why are you talking?”  I never could understand when to shut up.  Worse, there were plenty of times when my refusal to shut up would worsen the punishment, even though I considered the teacher’s actions immoral, unethical, or plain wrong.  For example, in 12th grade, Mr. Moro’s class, Camden-Rockport High School, Camden, Maine.  I had been a student of this school for a grand total of 1 day; this was the second class on my second day.  My first meeting with Mr. Moro, who, very clearly stated, “This is his classroom, his castle, and in his castle, he was king and demanded respect.  To which I firmly replied, NO!  He sent me to the principal’s office and said I would not return until he had a parent/teacher conference.  Being emancipated, I told him he would have to speak with me, and he could fax me!  I still have no idea what a senior class advisor is or what they do, but apparently, I had to appease Mr. Moro if I wanted to graduate.

Quotes About Listening And Speaking. QuotesGramWhy was I speaking in this incident; I was not going to be pushed or bullied by what I considered at the time a pompous moron.  I needed to change how I perceived Mr. Moro as a person.  I graduated high school, Mr. Moro never became a friend, but we did learn how to get along with each other.  Yes, I ate some crow and had to chip away at my ego.  After graduating and traveling to Advanced Individual Training for the US Army, I got a nice letter from Mr. Moro.  One of the reasons we speak is we feel put upon and do not know how to extricate ourselves, or in my case, extricate my foot from my mouth.Are you an active listener ….or do you just hear? | Psychoeducation in Psychotherapy ...

Another reason we speak is a desire to say something, but how often have we opened our mouths without forming the thought entirely, and our mouth is running way faster than our brains, common sense, and self-preservation?  In my case, way too often.  Several comedians call this an older person’s disease, not having the brain mouth filter, common sense, or good social skills to know when to say something and when to listen.  One of the reasons I love old people is explicitly derived from this truthfulness and lack of filter.

When my mother-in-law fell and had to be placed in a nursing home, long-term care facility, I made some great friends in her facility.  Not a single filter anywhere to be found.  One older lady, her name regrettably escapes me, had family who would come and tell her the filthiest jokes on the weekend.  During the week, I would visit my mother-in-law and slip her a couple of clean jokes, dad jokes, and just plain funny jokes.  One day I told her a joke about passing gas in church after a bean supper the night before.  She laughed so hard; I thought I had injured her.  I came back the next day and learned she had told the entire staff this joke, and she told me she had laughed so hard so peed herself.Raji Lukkoor Quote: "Respond; don't react. Listen; don't talk. Think; don't assume." (9 ...

I apologized to the nursing staff and armed them with a few choice dad jokes.  She did not want an apology, but she told me a story from her youth where the night before her church had hosted a community-wide bean supper, chili cookoff, raffle/silent auction, and how the next day’s sermon was cut short because the pastor could not stand the air in his church, which is when I began laughing hard enough to make me wonder if I was going to pee myself!  Worse, this was the day after serving baked beans for supper, and she and I listened to the chorus of frogs from the patients and kept falling out of our chairs laughing.Spalding, Laura - Kindergarten / Special Classes Schedule

Betty Eadie eloquently provides a caution for our words, “If we understood the power of our thoughts, we would guard them more closely.  If we understood the awesome power of our words, we would prefer silence to almost anything negative.  In our thoughts and words, we create our own weaknesses and our own strengths.  Our limitations and joys begin in our hearts.  We can always replace negative with positive.”  The next lesson on why we speak is that our brains are too full of words and need an outlet.  Yet, how much better would the world be if we filtered our thoughts, slowed our thinking, and kept our mouths shut?

Those who are free of resentful thoughts surely find peace.” – Buddha

The nearer a man comes to a calm mind, the closer he is to strength.” – Marcus Aurelius

If you want peace, stop fighting.  If you want peace of mind, stop fighting with your thoughts.” – Peter McWilliams

Listening Quotes | Listening Sayings | Listening Picture QuotesThree people from different periods of human history, all messaging a truth, thoughts do become things, and often the things our thoughts become are not what we wanted or desired.  More specifically, the thoughts became things because we expressed the thoughts that should have stayed silent in words.  In learning to control the post-traumatic stress disorder I suffer, the words of Peter McWilliams became the answer I needed and the balm in Gilead I sought.  I had to stop fighting my thoughts to be able to control the pernicious and repeated images, feelings, and constant reminiscing over a terrible incident from my service in the US Navy.  Every day remains a challenge to acknowledge the thoughts and let them go.  Every day it becomes easier to achieve.  There is hope!

Why do we listen?

Of all the questions I have never been asked, I hope to learn the lesson of controlling my thoughts so I may hear better.  I suffer from tinnitus, many times though the ability to listen does not reside in my ear where the tinnitus rings, but in my brain that is a ravaged wasteland of competing ideas, factions, and imaginations.  When the voices in my head go silent, I hear the birds in the trees, I hear voices of people around me, and I experience hearing.  The moment I begin speaking, I lose the ability to hear.Hearing Vs Listening Quotes. QuotesGram

Ken Kesey is quoted as saying, “See with your ears and hear with your eyes.”  What a remarkable idea.  One of the most momentous times I can ever recall occurred while onboard my ship, deep dark of night.  You know how dark night can get if you have ever been beyond the hundred-fathom curve.  I was an engineer on the mid-watch (0000-0400) and was roaming around topside between rounds, something I should not have been doing, but I needed fresh air and wanted to see if the stars really were more brilliant at sea.  On a night with no moon, deep dark, I saw the ship passing through the water with my ears.  I heard the waves; I heard the wind whistling through the ship’s rigging; I saw with my ears the stumbling of smokers going to and from the smoke deck—an experience like no other.  Why do we listen; to learn, to experience, and if we choose, to marvel!

In the 1990’s I had a screen saver called psychedelic.  When music was played, it changed colors according to the beat, and you had user interfaces where you could pick specific interpretations to display on the screen in colors, lines, and contrasts.  This was the first time I can remember visualizing sounds.  I had previously turned the stereo speakers to maximum and watched sound interface with the water in a fish tank, but this screen saver was the first time I can remember seeing sound displayed by a computer.  Since this screensaver, I have watched sound played in flames (SUPER COOL), watched water falling display shapes as heard through a computer, and synthesized (unique experience indeed).  I have used several computer programs that took that old screensaver’s concept and improved the display and synthesization.  Yet, I am still want to hear with my eyes and see if I can improve how I listen.Hearing And Listening Quotes & Sayings | Hearing And Listening Picture Quotes

Something was pointed out to me, the word silent has precisely the same letters as listen, but in the arrangement of those letters, the ability of one is lost or found.  I have learned that a silent mouth precedes a silent mind, and you need both to listen.  Yet, it is a rare moment indeed when my brain is silent.  My brain runs lyrics to songs, words I think I should have said, words I am preparing to speak, responses to questions, responses to other people’s opinions, facts, figures, fights, and the list goes on ad nauseum ad infinitum!  A book by Stephen Covey mentioned, “Most people do not listen with the intent to understand.  Most people listen with the intent to reply.”  Why do we listen; this is a valuable question to consider!

I have mentioned this previously and repeat myself only for emphasis; all the musical talent, knowledge, and skill I possess can be poured into a thimble and never moisten the bottom.  I mention this because Linda Ronstadt said, “Ninety-Nine present of singing is listening and hearing, and so then one percent of it is singing.”  A thought I had never previously considered.  I love music and have an eclectic taste in music, but I hear not listen to music.  Music has never been an escape from reality but has often been a balm to my world-weary soul.  Music has been a tool, a weapon, and a shield, in the battles for knowledge, learning, and protecting myself from the words of others.  In the US Army, Basic Training music was the key to getting me to relax and shoot the M-16A2 sufficiently to qualify and eventually graduate basic training.  But, only now, when considering Lind Ronstadt’s quote, I realized I hear music, not listen to music.Humorous Listening Quotes. QuotesGram

Funny story, while my parents are hippies, my father is a professional musician but not a music teacher.  As a kid, music in our house was how food made it to the table, how my father retreated from the world’s cares, and often a weapon against my mother.  Yet, even coming from a home where music was a major part of daily life, I never learned to listen to music.  Have you ever heard reveille played on a tuba, French horn, clarinet, trombone, guitar, recorder, or flute?  If so, you know a little of what growing up in our house was like.  When 0400 came, whatever instrument my father was playing at the time became the instrument upon which reveille was played.

Knowledge Check!A song covered by a multitude of musicians originates with Paul Simon, “The Sound of Silence.”  The second link is to Disturbed’s cover of the Paul Simon song; I think this is the best version.  What are the sounds of silence?  Are they different for each person?  Does the sound of silence change with the environment, the weather, or humanity’s influence?  I once read a research report regarding the negative impact of listening to the sounds of New York City and how the city’s sound shortened the lives of those who constantly heard the city.  As we consider the lesson on learning when to speak and to discern when to stay silent, may we consider how to improve listening, moving from hearing to listening, and find joy in seeing with our ears and hearing with our eyes.

© Copyright 2022 – M. Dave Salisbury
The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the images.  Quoted materials remain the property of the original author.

Flashes – Conquering Self:  The Best and Last Victory

MumbleMarch 14th is National Pie Day!  I celebrate a lot of life with food.  We begin the second flash with Plato, “The first and best victory is to conquer self; to be conquered by self is, of all things, the most shameful and vile.”  In looking around, the worst things we see originate in failing to accept responsibility and refusing to conquer oneself.  Consider the alcoholic or the smoker; nobody had to pressure them into their vices, nobody poured drinks or cigarette smoke into their bodies, but psychologists declare alcoholism is a disease, and smoking is the fault of cigarette manufacturers.  Really, or are these addictions merely failure to conquer the enemy within.

I am not judging anyone; you are free to believe what you will.  I am making an observation, and the observation is founded upon both personal experiences and the sciences of addiction and addiction recovery.  The best addiction recovery programs teach one how to begin to conquer oneself.  No other changes to a person’s psychology occur, except becoming free from an addictive substance.  Take Da Vinci, who said, “You will never have a greater or lesser dominion than that over yourself!”James Allen Quote: "Self-control is strength. Right ...

Suppose both Plato and Da Vinci are to be believed.  In that case, we can know for fact the truth behind addiction recovery and psychology and the lie behind addictions being a disease — the Hollywood myths being perpetrated against society, that conquering self is old-fashioned, unpopular, or trivial.  Consider your favorite movie or TV show, preferably one glamorizing drinking, smoking, or other behaviors anti-self-control.  Using an example, M*A*S*H 4077th often featured heavy drinking of what was supposed to be alcohol but was water.  One star from the show reported that had they drunk as much as the show reported them drinking, they would have died or been severely injured.

Moving from Hollywood, let us explore other areas where controlling oneself is necessary but is constantly refused.  James Thompson stated, “Real glory springs from the silent conquest of ourselves.”  Look at the capitals of your city, county, state, or nation; what do you find; little to no self-control and worse sarcasm when anyone who practices self-control is spotted.  Catch the latest rant from Biden?113 self control quotes to get you inspired (page 1 of 7)

Florida passed legislation asking teachers to restrain themselves where advanced topics of sex are concerned and teach the subjects they were hired to teach.  What did Governor DeSantis face; scorn, ridicule, and threats of violence.  Where did these bad behaviors originate; from those who practice the least amount of self-control in American society.  King Solomon states without equivocation, “Who then is freeThe wise man who can govern himself.”

Think about the most outrageous members of society, the pains they suffer mentally, physically, and emotionally for their lifestyle choices, which stems from their blatant refusal to practice self-control.  Never forget what Victor Hugo said, “People do not lack strength, they lack will.”  Mirabeau adds that “Nothing is impossible to the man who can will.”  Think of a two-year-old; why are the “Two’s” considered terrible; the child is beginning to exercise personality, and personality is 99% willpower.  The child has tons of will but not the intelligence to know what to do with that personality, thankfully, the child also lacks the size and strength to force their will, or the entire world would tremble.use your mind | Discipline quotes, Self control quotes, Control quotes

Napoleon reported, “A resolute determination is the truest wisdom.”  Olive Wendell Holmes Jr. is quoted as saying, “A mind that is stretched by a new experience can never go back to its old dimensions.”  In these two pieces of wisdom hangs the test for responsible people and the aspirations of a person willing to learn and try.  More to the point, they form a measuring stick for society, especially the American culture.  Are we resolute and determined?  Are we seeking new experiences, even if the experience is nothing more than mastering a habit that has beguiled us for too long?  More, are we expecting resolution and determination from those who aspire to be elected to office?

Over the weekend, America witnessed the lack of determination and spinless lack of resolution in Vice President Kamala Harris, and the world weeps!  That cackling fool must have worn her feather panties for all the laughing she did, and this is NOT the appropriate message to be sending out right now.  The world needs leadership, and we get a clown and a doddering old fool who cheated an election.  We need a Winston Churchill, a Ronald Reagan, an Abraham Lincoln, and we got Biden and his clowns.  Is the distinction clear about who to select for elected leaders?Self Control Quotes (40 wallpapers) - Quotefancy

Is America worth fighting for?  That question is too big to answer and contains a thousand variables.  Let’s ask a fundamental question, are you worth fighting for?  In America, you can change yourself, and in changing, you realize a totally different future than the one your parents suffered.  In fighting for you, you change society in America.  Are you worth fighting for?

In answering this question, you reveal both your hopes and your wishes.  I believe you are worth fighting for; do you believe you are worth fighting for?  What will you do today that makes today different from yesterday, that will make tomorrow different from today?  The second flash is the most personal, reflecting the power inherent in each person to choose.  The freedom of agency is a priceless commodity.  When enshrined in law, the US Constitution, self-control or the lack of self-control will be reflected in society and national discussionsInspirational Quotes On Self Control. QuotesGram.

I cannot emphasize the following enough, the soul sickness America is suffering right now is directly tied to a lack, an absence, and a dearth of self-control.  Open any news program, and the headlines scream problems with the law, war, oppression, all of these social ills find their roots in a lack of self-control.  A woman stabbed her date because of the American Drone strike policy; lacking self-control, her date almost died.  Another woman was hit punched more than 125 times because her attacker lacked the self-control to keep his hands to himself.  Crime waves are sweeping the nation, all from a lack of self-control.  America is sick, and the disease stems from individuals who refuse to exercise self-control.Self-control is strength... | Words quotes, Wisdom quotes ...

War represents a national lack of self-control.  Russia invading Ukraine is nothing but self-control writ large.  What is the media doing; they are cheering a lack of self-control, “If it bleeds, it leads,” has been the axiom controlling the media’s interest, which is part of the problem.  Self-control does not sell newspapers, but it sure does brag and cheer for the dregs of society to act like two-year-olds in the candy aisle of Walmart.  Ever notice how if the child throwing a tantrum does not get the attention, they stop; guess what happens when public shaming occurs, and no attention is paid to the dregs acting like spoiled children?

Self-control is one of those principles that many will never understand until they are forced to learn self-control.  Others will never believe the problem could be resolved simply as a person exercising self-control to fix this national sickness.  Yet, I promise you the answer is this simple and elegant, plus it is effective.  When more people understand and cast derision and aspersions for those lacking self-control, a massive shift in liberty, rights, freedom will blossom like new dawn over the globe.

Knowledge Check!Try this as a guiding principle in your life, and watch it turn your world upside down for the better.  As a foodie, I will celebrate more responsibly National Pie Day.  I have a hunger to eat an entire pie right now.  But I will practice what I preach and introduce some self-control, for I want, and need, tomorrow to be better than today.  If celebrating National Pie Day, please enjoy responsibly.  All pie recipes are gladly shared.

© Copyright 2022 – M. Dave Salisbury
The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the images.  Quoted materials remain the property of the original author.

Flashes – First World Nation Problems

Bobblehead DollSince Russia invaded Ukraine, no longer is the truth able to hide; America has been pursuing easy things, making America weak!  Several years ago, I was in a used book store and found “Flashes from the Eternal Semaphore” by Leo J. Muir.  I count myself extremely blessed to have found and purchased this treasured book!  Mr. Muir explains that a semaphore is a means of using flags to send messages, and people have been using flags to send messages for a lot of the earth’s recorded history.  The author declared that regardless of religion, certain truths are timeless, ageless, and failure to learn and live these truths brings destruction to civilization.

The first flash/truth is that pursuing easy things makes people weak.  Consider for a moment a German proverb, “The hard is the good.”  Work is an eternal principle; it does not change if you believe, or do not believe in, God, god, or gods.  The need to work, to pursue difficult tasks makes boys into Men, girls into Women, and at the end of life reflects honor and dignity in a life well-lived.  Yet, what do we find daily as the life to pursue, playing games, rest, recreation, and all the waste this involves.Work Quotes With Pictures | Labor Day Quotes | Marketing Artfully

I know not the source, but as a kid, I heard someone complain that the hardest and most difficult job in the world is being a person of leisure.  As a kid, I had worked my fingers to the bone every day, going to bed bone-weary and mind tired.  To hear this man talk blew my mind, for I would have given anything to have less work to do.  Yet, during periods of unemployment, I have wept in frustration for not having a job that tasked my mind and body.  In employment right now, I often look around and ask what else is there to do, for I feel like I am cheating my employer.  Some call this a work ethic, I call is being responsible, professional, and honest in my dealings with my fellow-man.

A friend informed me that most people do not think similarly, and I wonder why.  My friend said it was a “First-World Nation Problem.”  He explained that in first-world nations, you have to go a long distance to find anyone who works like I do and thinks work is necessary.  Mr. Muir reminds us, “There is no immunity from the penalty of indolence and irresponsibility.”  Think of that, too much idleness, too many video games, not enough personal responsibility builds weak people, and there is no social or personal immunity, no vaccination, from the consequences.

40 Motivational & Inspirational Quotes About Hard WorkWhat’s worse, First-World nations are passing this malady around the globe.  We are sick from the disease of not working, akin to catching polio, leprosy, or a fatal case of pneumonia; the disease can be treated, but the effects are life-changing.  You cannot achieve for your ability is curtailed.  We have forgotten that “There is NO excellence WITHOUT labor” [emphasis added].  I remember assignments from K-12 that left me physically drained from the mental exertions, and I remember lazing my way through lessons; in both situations, the grade I earned was of my own creation!  Believe me, my parents were exercised to see my low grades, and I had my school and home work increased to new levels to achieve learning that one lesson, “There is NO excellence WITHOUT labor.”

What do we see today?  Students are allowed to graduate who cannot read, do simple math, and write their names.  We see lowering standards for scholastic performance in K-12, which produces a slug of a student who expects to graduate college.  Woefully unprepared people who were abused and allowed to abuse themselves during K-12 due to their skin color, economic situation, or English as a second language.  What teachers do you remember from school, those who allowed you to slide, or those who believed in you, challenged you, setting high standards, and then teaching you how to meet those high standards?

I told my friend, and dear reader, I am telling you, the principle of work should not be sacrificed to “Leave no child behind.”  If a person sets out to leave no one behind, they get to know their charges, work their charges, set high standards, teach how to reach those high standards, and then urge them on to new growth opportunities.  Why did the school boards lower standards; they believe in growing a class of citizenry that can be controlled!  Since the late 1800s, this has been the government’s intentional actions in America.  Some will use their weakened minds and claim this is the dastardly work of a single political party, but the reality is that both political parties are neck-deep in the responsibility they have shirked and promoted by lower standards, and they call this “helping.”50 Famous Quotes About Success And Hard Work - Dreams Quote

No, do not for one second believe that this is a “First-World nation problem,” it is a problem made by conspiring men (and women) for the overthrow and destruction of freedom.  They have been carefully creating a class of people who can be counted on to be controlled for personal political gain.  Independent people, strong-bodied and minded people, scare those who desire to be a ruling class.  Consider Putin in Russia; he wanted to rule, he has planned, crafted, killed, lied, and cajoled to rule, and he is a strong person ruling a weak people who have gotten sick on the pursuit of easy things.117 Best Hard Work Quotes That Everybody Must See

Look at Cuba and North Korea; the people have had to be beaten and starved to weaken them into submission and keep them dependent on a strong leader.  Yet, how quickly could those strong people throw off their oppressive governments if they had even 1/100th of the opportunities their poorest neighbors enjoy.  What happens in countries oppressed, the leaders become weak pursuing easy things, the people get stronger, and then the government is backed against a wall, and either the people overthrow the government, or the government is killed.  Then the cycle begins again until the population is consumed by a neighbor (Ukraine being consumed by Russia) or democracy and capitalism are tried and found to be valuable.  But democracy is only powerful if the law is held sacrosanct!  Capitalism is only useful and helpful when the society employing it has morals, values, and is educated.

26 WORK Quotes About Hardships And Cooperation At Workplace | Brainy ReadersWhat is weakening every oppressive regime around the globe; is a failure to honor the rule of law.  The leaders pursuing easy things become weak, and their choices inevitably lead them into problems with the law.  Think back a couple of years to the Chinese baby food or dog food scandals.  The Chinese Communist Party (CCP) blamed mid-level leaders for their roles in the scandals, but were these people really to blame or merely useful tools to help deflect blame from the flagrant and profligate rule-breaking of someone higher?

Pursuing easy things makes people weak!  There is no escaping the damage pursuing easy things does to an individual and a society.  Yet, how big are the entertainment industries?  How expansive has the lure of taking it easy become?  How prevalent have games become?  An entire new technological industry sprung up to feed the appetites of those pursuing games?  For a truth, Muir quotes Franklin for the following flash, “Laziness travels slowly and is soon overtaken by poverty.”  How expensive have cellular phones become?  How soon do those phones wear out and need to be replaced?  Worse, how many politicians, Hollywood “influencers,” and hundreds of other sources exemplify not working, hide behind a “work-life balance,” or employ social media to display a life of plenty and ease without working?  The only way to keep the American dream alive is through hard work!

Knowledge Check!King Solomon provided the only instruction that offers a modicum of relief and is quoted as the final flash, “In all, they getting, get understanding.”  I know many people’s childhood was full of abusive relationships.  From parents to teachers, to peers and government officials, you have been robbed, plundered, and the abuse is real.  For all that, you remain an eternal being suffering a mortal existence.  Thus, you have the choice to get understanding.  You possess the power to throw off the abusers.  Learn to learn.  Learn to read.  Learn math.  Learn how to write.  You hold the power, choose to exercise that power, and you will bless your life and the lives of those around you!

© Copyright 2022 – M. Dave Salisbury
The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the images.  Quoted materials remain the property of the original author.


KPI’s and Goals – Let’s Open the Discussion

?u=http3.bp.blogspot.com-CIl2VSm-mmgTZ0wMvH5UGIAAAAAAAAB20QA9_IiyVhYss1600showme_board3.jpg&f=1&nofb=1Industry regardless, business leaders start looking for the silver bullet and changing matrixes for measuring performance every year.  Except, too often, the goals are not SMART, and the KPI’s are disconnected from the goals, making the goals nothing more than good suggestions.  Worse, too many business leaders forget to make goals SMART, and the goals fail faster than New Year’s Resolutions.  It cannot be understated; KPI’s need to be made SMART and go hand-in-hand with SMART goals to build performers.

KPI’s

Key performance indicators (KPI’s) are actions that build behaviors and are reflected in data collected.  SMART KPI’s are specific, measurable, applicable, relevant, and task-oriented.  For call centers, a SMART KPI is designed with a specific and singular action that can be reliably measured, appropriately articulated as achievable, is relevant to the agent and relevant to the call centers strategic goals, and is based upon a task.

A typical KPI in call centers is After-Call Handling (ACH); this is time measured between hanging up with one customer and beginning a new call.  The tasks completed might include leaving call notes, faxing/emailing documents, completing paperwork for the customer, etc.  How do we create ACH as a SMART KPI; we follow the pattern below:

      • Specific – ACH ranges between 0 and 120 seconds.
      • Measurable – ACH can be anywhere in the 0-120 second range, faster being better.
      • Achievable – Do your processes for servicing customer requests support front-line agents quickly completing tasks?
      • Relevant – Does measuring ACH make sense as an integral part of the call center’s operations?
      • Task-Oriented – Do agents know how to manage their after-call handling to meet the maximum ACH?

What do I see too often in call centers where KPIs are concerned; dumb KPIs masquerading as SMART KPIs and leaving destruction and chaos as a consequence.  Why?  Because the KPI might be based upon a task, but it has not been reviewed as achievable, actionable, and relevant to the organization in more than a decade.  In discussing KPIs with a call center leadership team, a leader stated, quite proudly, “Our KPIs don’t need to be revised; they have served us well since 2000 when the company launched.”  For the record, if any process, procedure, or business action is not written down, with a single person responsible and revised at a maximum of every 18-months, your processes and procedures ARE THE PROBLEMS in your business!What Are SMART Goals and Why Are They Important? - Business 2 Community

After evaluating processes at a local hospital recently, some of their processes, standard work that protects patients from getting sick while in hospital, weren’t written down, and those written down were drafted in the 1980s!  Nurses running around claiming they were doing their job according to hospital policy could not find written standards for work; genetic knowledge was passed along and changed by the current leader in charge.  When asked why the processes were not written down, lawyers and the risk of litigation were the excuses.

In a warehouse, desperately struggling with improving performance to protect bottom-line health, claimed any changes to their standards of work had to be approved by HR.  HR uses the 70% rule; if 70% of the workers cannot meet the standard, the standard does not move or reduces until 70% of the workforce meets the standard.  What has the 70% rule bred; standards so low the company is losing money, hemorrhaging good and talented people for the dregs of society who have zero incentive to improve how they perform their jobs.  Raising the following issue with KPI’s, they should be designed to stretch the employee.How to Make Sure Your Goals Are High Impact - Business With Impact - Medium

Relevant KPI’s protect against measuring behaviors and punishing production.  KPI’s must change actions, and actions are a direct result of attitudes and behaviors shifting.  Thus, a SMART KPI is a growing experience where meeting the KPIs inspires individual growth and development.  However, a KPI is NOT a stick to browbeat, cajole, or destroy workers.  KPI’s are always a training device.  The discussion of KPI-centered goals should be a two-directional conversation between a manager and an employee where the manager shows the employee how to change behavior to meet the KPI.

GOALS

In goal setting, SMART changes slightly; however, the changes do not hinder KPIs from being included but promote KPIs being integral to SMART goals.  A goal is a method of grabbing opportunities and learning.  How does one learn; they change their behaviors into changeable actions, and learning is inspired.  SMART KPIs help to direct those actions, and a SMART goal is a goal that is:

      • Specific – A single action, simply stated.
      • Measurable – An action broken down into rates, times, or repetitions, producing a number.
      • Achievable – Can the goal setter bring the action into reality?
      • Realistic – How many people can make reality from goals, EVERYONE, provided we plan properly to take a desire and build a plan to achieve it.
      • Timely – What is the deadline, and can it be achieved?

A friend of mine has struggled with quitting smoking and losing weight.  Every year, the same New Years’ resolution, same goals, same failure shortly after starting.  Why the goal is never SMART, the goal is always, “I’m going to lose weight and quit smoking.”  When asked, my friend claims this is a SMART goal.  Here is how I suggested my friend restate his goal to become SMART:

      • Specific – I am going to quit smoking.
      • Measurable – Right now, I smoke 40-cigarettes a day; I want to cut back to 35 cigarettes, then 30, and drop by five cigarettes a month.
      • Achievable – My friend has proven he cannot “Cold-Turkey” from cigarettes, but he has proven he can cut back.
      • Realistic – My friend knows he can quit smoking, but how he quits remains the difficulty.
      • Timely – How fast will he quit?

The final SMART goal in 2018 was, “By the end of 2020, I will have quit smoking, by reducing my monthly intake by five cigarettes month-over-month until I am no longer smoking.”  While my friend has not quit smoking yet, the SMART goals have helped him mark progress towards his goal, and making progress in his KPIs keeps him motivated to achieve his goals.  What was his KPI; dropping five cigarettes a month of consumption.  Learning how to quit has been my friend’s biggest challenge, not the reality that he can quit, but how to markedly meet progress towards quitting.

Knowledge Check!Is it a problem that my friend has missed his annual goal; no, as he has had to learn to make progress.  The KPI is a target and a task; the goal is learning through applying effort, and together with the SMART KPI and the SMART goal, help achieve a new reality.  The SMART goal without KPIs is a cool aspiration.  The KPI without an overarching goal is wasted efforts, akin to a dog chasing his tail.  What happens when the dog catches his tail and bites down; the dog gets a pain in his rear for all the effort of chasing his tail.

Some practical advice for leaders as they SMARTen their KPIs and goals:

      1. The process is iterative. You are learning; allow yourself time to learn, make mistakes, and keep moving forward.
      2. Failure does not mean scrapping everything and trying something new. Failure means either the KPI or the goal were not SMART enough.  Hold an “After-Action Review,” these meetings are critical to improving the process of SMARTening your KPIs and goals.
      3. Know the why, share the why, lead the why! The “Why” is the most critical aspect in the KPI and Goal setting process; if a person does not know the why, they will never care about the how!
      4. When in doubt, explore the why for answers.
      5. Goals are like water, constantly changing, and cannot be contained and pressurized. You can use the pressure to lift others, but without creating a mess, you cannot stop it.
      6. Phones are digital, and computers are digital; people are analog. Expect people to amaze you, mystify you, and create new opportunities to change your goals and KPIs.
      7. If you think you need help, ask!

Asking for help is a sign of strength, and plenty of people are willing to help you develop; please ask.  I worked for an officer in the US Navy who refused to ask for help; his performance was impeccable because he wrote his evaluation which was then rubber-stamped by the commander.  On the day the charade ended, the cataclysmic disaster was epic.  This officer caved in like an old ashtray—a sad event producing painful consequences for everyone in the command and his leadership chain.  Use the SMARTening process of KPIs and goals as an exercise in growth and development, and the results will surprise you.

© Copyright 2022 – M. Dave Salisbury
The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the images.  Quoted materials remain the property of the original author.

Xfinity/Comcast – Poor Customer Experience

Xfinity/Comcast
Comcast Headquarters
Comcast Center 1701 JFK Blvd.
Philadelphia, PA
19103

Dr. M. Dave Salisbury

28 January 2022

RE: Xfinity – Retail Outlet, Customer Experiences, Las Cruces, NM.

To whom it may concern:

Denied service ever since May 2021 because I cannot wear a mask.  Discriminated against because I cannot wear a mask.  Twice I have received partial and biased service, I was forced to wait outside, where the representative did not have a computer on wheels, iPad/Kindle, and the representative worked inside.  The representatives could not answer basic questions and ran like scared rabbits inside at the earliest opportunity.  The rest of the experiences since May 2021 have been at best, described as passive hostility, discriminatory, and detestable.

As the VA letter discusses, I have a breathing condition that precludes my ability to wear a mask.  My documentation was refused the four previous attempts to have service rendered, even though this is a HIPAA violation.  As a consultant for helping businesses improve customer relations, customer interactions, and drive profitable solutions in operations, the actions of the retail outlet at 2750 Mall Dr Building 300, Unit 340 Las Cruces, NM ranks as worse than the Department of Motor Vehicles (DMV).  The managers in this location have had to work extra hard to hit this remarkably significant level of customer disservice!

In discussing the Xfinity retail personnel with multiple people, both those working for Xfinity/Comcast and non-employees, the management team is where the problem lies.  The employee churn, all management.  The customer dissatisfaction, all management.  The lack of respect for Xfinity/Comcast in Las Cruces, all the management at this retail location.  But don’t take my word for it.  I’m merely reporting my observations and experiences.

The bitter cherry on the crap sundae served by this retail location occurred 27 January 2022.  After being informed by four different call center representatives that my equipment MUST [emphasis theirs] be returned to the retail location, I arrived at the store and after trying to conduct business was told I am trespassing.  All while trying to conduct legal business during business hours, having the police called, and escorted off property.  If I treated my customers, as I have been treated by Xfinity at this retail location, I would be out of business, homeless, and unemployable.

When I had to turn in my modem (residential to business transfer of accounts; December 2021), the manager of this location refused to offer any solutions but demand I leave.  When trying to return the home security equipment, the manager refused to create a customer centric solution, tried to steal the equipment, and acted like I was trying to make his entire business sick with COVID.  Taking my equipment and refusing to provide a receipt, opens me to being liable for the equipment long after I have left the facility.  Taking something, refusing to change ownership, is theft.

Discrimination is contemptible and I do not care why or how it is being perpetrated.  No where on the mask required signs is a discussion about “the right to refuse service.”  No where on the signs, or in the policies effected by management in this location allow for individual circumstances and personal health concerns.  This is beyond contemptible and is behavior reserved for the lowest class of bad management practices.  When competition comes, I plan to change providers.  Feel free to take this letter however you choose, but as a professional, as an organizational psychologist, and as a consultant, the managers at this retail location representing Xfinity/Comcast, make me wonder about how other customers are being treated, and I shudder!

Sincerely,

Dave Salisbury Ph.D./MBA
Disabled Veteran

Quality in a Warehouse – Reimagining the Process

Working DollarOver the last 20+ years in and out of warehouses, it never ceases to amaze and horrify the quality department operations and the waste of resources spent in either making up for failed quality or haphazardly running quality programs, thinking they are a waste of time.  Even those companies who focus resources on quality never seem to understand the trifecta of operational integrity (Product in, Quality, Product Ship) that quality could bring to an organization.  The reality is simple, quality is either your focus, your company is growing, or quality is a nothing burger, and your company will eventually be purchased or bankrupted.  There is no third option; we need to be clear on this point; quality is this important!

In quality and part of many compliance requirements are counting to ensure inventory is correct.  The counts break down into three types:

  • The Hunt – goes by many names but generally requires a person to count everything in a specific inventory location, e.g., shelf, rack, drawer, bin, etc.
  • Cleaning Inventory – is almost always called a cycle count, and its main job is to take the errors found in the hunt and clean them up, resolving specific issues.
  • Correcting Inventory – goes by many names but is generally used as a specific action where research is required, combining the hunt and the cleaning to find particular errors, lost product, and specific SKU issues.

If the counts were ordered by a financial institution instead of the quality department, the processes for clearing the errors might differ; the names often vary.  Yet the categories are pretty generalized to cross industries and remain applicable to a general discussion on operational improvement and excellence.  Specific companies will change names and processes, but I affirm the categories are sufficiently described to be practical and applicable.

Money

A fact of life, inventory is expensive, counting that inventory burns blue money, and those funds are generally not recoupable!  When speaking about money, colors of money are critical to a discussion.  Unfortunately, too many business leaders are either too concerned with green money or not cognizant sufficiently of the other colors to see how they all play roles on the bottom line’s performance.

  • Blue Money: Potential Money.  For example, buy a hammer with green money and invest $20.00.  But, in the hands of an experienced tradesperson, that hammer is worth thousands of times this amount of money over the life of the hammer.  The inverse is also true; in the hands of an inexperienced tradesperson, the potential for loss of money is incalculable!
  • Red Money:   Specifically, debt where interest is owed, on top of the principal, and other cash outlays.
  • Black Money: Dead Money!  Dead money cannot earn interest, cannot be spent due to fear, and cannot be used anywhere.  For example, drop a $10.00 bill into the sofa, and that money is as dead as yesterday’s fish!  Worse, once found that capital is usually in someone else’s hands.
  • Green Money: Cash!  Plain ol’ greenbacks.  Be those digital dollars, actual paper money, change, etc.; this is money that can still be invested, spent, and transferred for products.  Generally representing the bottom line.

While other colors exist, the focus is on these four types specifically.  Let’s use an analogy here for a moment.  A warehouse company hires a person to count inventory (green money outlay).  That inventory person invests time to count inventory (blue money) errors in stock could be red, black, green money errors, based upon how the inventory problems are resolved.  If no inventory problems exist, only the blue money was spent potentially finding the mistakes.  However, if errors were made and inventory errors exist but were not found by the inventory counter, more potential money has been lost than green money.  There is a blue, green, red, or black money loss on top of the original investment to have the inventory counted.

There is an axiom pertinent to quality in every industry, “Burn enough blue money, and green money evaporates with no trace.”  Hence, if the quality people are burning too much potential money to find defects in inventory, green money (cash) will disappear off the bottom line without anyone ever knowing or tracking the loss.  This brings the conversation back to types of counts and the problems in quality operations.

Fundamentals of Reconnaissance

Anyone who has ever conducted reconnaissance will know and understand the connection between quality and inventory in a warehouse and reconnaissance.  For those not familiar, here are the fundamentals of reconnaissance.  Reconnaissance is all about observations and reporting, communicating and making decisions about intentions, forecasting, and deciphering to make the best decisions while passing relevant information to leaders.  Guess what; The same is true of quality departments, especially in warehouse inventory.  The seven fundamentals of reconnaissance are:

  1. Ensure continuous reconnaissance occurs
  2. Do not keep reconnaissance assets in reserve
  3. Orient on the reconnaissance objective
  4. Report information rapidly and accurately
  5. Retain freedom of maneuver
  6. Gain and maintain enemy contact
  7. Develop the situation rapidly

Essentially, in civilian speak, the fundamentals of reconnaissance boil down to initial observation, data collection, data analysis, response to data, and response assessment (evaluate actions with an eye to the improvement of response).  Repeating only for emphasis, every employee in a manufacturing or warehouse environment is part of the quality chain of events.  They need to know how their actions individually lead to group (business) success.  Case in point, a stock person stocks a bin with a product; if that bin is crammed full, the product is going to fall out, become damaged, and create problems for the next person to look at that inventory location.  If in a manufacturing environment, if stock feeding machines are not uniformly loaded into the machines, damage, injury, and death potential are maximized.Inventory Quotes Humor. QuotesGram

It is important to remember that this is part of the first step in reconnaissance, observing what is currently happening.  Observation is also part of the most basic type of count, the hunt.  Knowing what the inventory looks like, how to access that inventory, maneuvering on a production floor, personal safety, and equipment knowledge and safety are all part of properly observing, collecting, and reporting data.  A person I know once told me, “Keep throwing spaghetti at the wall until something sticks.”  What is not mentioned is the need to prepare the spaghetti so it will stick when thrown.  Observation is where preparation occurs, and the business skipping preparation will always fail to capture the data for analysis accurately.

Counting Inventory

The hunt represents the counts with the least return on investment and a need.  Hunting inventory errors is akin to hunting game only with a camera.  You might get good pictures, but hunting with a camera will not fill your belly if you are hungry.  Personally, I despise the hunt and have long advocated for these counts to be removed from the quality department’s count types or be redesigned to become more valuable.  Simply counting inventory for the sake of hoping to find an error is anathema to good business sense and propriety.Inventory Quotes Humor. QuotesGram

Remember, a paradox occurs when two items are compared, and at first glance, they are opposites, when in reality, and with consideration, the truth is revealed they are more closely related than they are opposing.  The same is true to counts that hunt for inventory defects and proper observation, providing why I despise the hunt counting.  Preparation is a prerequisite to revelation, knowing where the inventory is, how to maneuver in a warehouse, and reach the stock; all this and more are essential.  Yet, when counting inventory, I affirm there must be a better way than endlessly sending people out to count, hoping to find defects.

Some companies have mixed inventory hunting counts with shelf maintenance and bin cleaning defects.  Warehouse rash, trash, litter, dirt, and debris in a warehouse remain a significant safety issue and should be cleaned regularly.  However, if the stock person is not already cleaning and stocking bins and shelves properly, the quality assurance person sent out to hunt for defects will become demoralized and stop cleaning up after the stock handlers.  Whether those stock handlers are pickers, packers, pullers, stockers, etc., the title is less important than the role they play in quality for handling the inventory, keeping a steady strain on the cleanliness of the shelves, bins, and storage locations, and correctly placing the stock into the inventory locations.

Several colleagues who are part of the quality control group in warehouses express similar sentiments to the following: “My job in quality would be a lot easier if those stocking shelves and those pulling stock to ship would pay more attention to how they handle the stock and the inventory locations.”  To which my answer is always the same, “Are all your people aware of the role they play in quality?”  By the comments answering my question, it is fundamentally clear that there is a Grand Canyon-like chasm between those not officially in quality and those in other roles, and fixing the problem, and eliminating the useless hunt counts, is all part of bridging this chasm!The Crazy Work Related Moments (51 pics) - Izismile.com

Hunt counts do one thing valuably, they provide an innocuous way for quality people to learn the inventory and observe conditions generally, which sounds like two separate actions, but in reality, they are the same action.  That’s the entire value in hunt counts; these counts cannot clean inventory defects; they can only take a picture and report that picture to begin another warehouse process.  The frequency of errors in the inventory hunt process forms a view that reports how clean or dirty a warehouse’s inventory process is; but, this report can be related with greater accuracy without the hunt counts.  Unfortunately, because the data reported is shared in numerical values, individual bias in the statistical reporting tools can be manipulated and often is misrepresented by conscious or unconscious bias.

Hence, we can conclude that the hunt count by itself has little to no value (green money), is expensive (blue money), and will heavily influence the acquisition and maintenance of red, green, and black money.  What is a person to do?[2020's] Top 11 FAR CPA Exam Study Tips - Pass on Your 1st ...

Possible Solutions

Possible solutions are aptly named because no warehouse is exactly the same, no company is exactly the same, and the quality department mission will always differ from one business unit to another and between businesses that compete.  I admit I am heavily biased against hunt counts in the warehouse and manufacturing industries.  However, I am also heavily biased about removing something that works for something untried in the hopes it will replace a flawed system.  Thus, the solutions proposed remain possible solutions to initiate the spark to a future conversation and obtain input from smarter minds.

  1. Since the hunt counts are basic, and the roles of stockers and pullers are very similar to an initial role in quality where learning and observing inventory is a prerequisite, make the entry-level job for stockers/pullers/quality all the same position—cementing the need for everyone to play an active role in quality while also removing lines that separate.
  2. Fundamentally change the hunt count to focus not on inventory locations that appear clean but those in chaos. Chaos in an inventory location should be the primary focus for correction, not simply a mindset that everything will eventually be counted, so invest in useless counts to make work.  Hence a stocker or puller would approach an inventory location with problems and count that full location while cleaning and straightening that location and reporting that location as problematic for corrective remediation with the last person who visited that inventory location.
  3. Stocker/pullers will not be able to correct defective inventory; this is a Sarbanes-Oxley headache for compliance, but this is a good thing. A level two quality associate could then be dispatched to that newly cleaned, organized inventory location to perform inventory correcting actions, thus speeding the corrective inventory action and providing better data on associate activities.
  4. Part of reconnaissance is using data more wisely; this includes capturing data details, improving training, promoting quality as a mindset for every employee, and analyzing the data for specific corrective actions the business can initiate in inventory locations, shapes of packaging, and handling stock more efficiently to prevent damage. Follow the data path to root causes and act on correcting root causes.

Final Thoughts

Knowledge Check!Qualitative data is almost useless by itself.  Quantitative data is practically meaningless by itself.  Thus, operational reports must contain both types of data to provide a clear picture of events and be the most useful in improving decision-making.  More to the point, mixing both types of data individual bias and subconscious manipulation of the data is more difficult, thus mitigated.  Reconnaissance is all about communicating and capturing data for analysis.  Why should a business leader only have quantitative data to base decisions upon; hence the need to understand data and use data more wisely.  Never settle for only one type of data in a report, never settle for what has always worked in the past, and never allow business processes and procedures to live longer than 18 consecutive months without a full review and torture testing to check for better ways and means.  It cannot be emphasized enough, “If you do not try the impossible, you will never achieve the possible.”

© Copyright 2021 – M. Dave Salisbury
The author holds no claims for the art used herein, the pictures were obtained in the public domain, and the intellectual property belongs to those who created the images.  Quoted materials remain the property of the original author.