Operations and Praise – The Connection and The Power

Early in the first decade of the new century, a lot of research originated regarding the power of praise in the workplace.  The problem, it appears that this lesson has been ignored, avoided, or abused.  Business operations cannot long sustain energy in employees on a day-to-day basis without incentives; however, the individual employee chooses that which is valuable to them as an incentive.  Want a universal tool to help maintain and sustain employee motivation, issue praise!

Andragogy - The PuzzleWhat is praise?

Praise is an expression of approval or admiration, according to Webster.  Except, this does not frame a reference for what praise truly does or embodies.  Hence, when reviewing Webster, one must look further than the first one or two definitions, for then we find an expression of respect and gratitude.  Unfortunately, this definition of praise is often restricted to religious societies or the worship of a deity.  Yet, when we speak of praise, expressing respect and gratitude is precisely what is needed when we discuss business and motivating employees.

Etiology of praise.

From Latin, praise originates in the word pretium (price), then later Latin as pretiare and is compared to the word prize.  Consider this for a moment, a prize motivates competitors, but praise encourages all.  As a point of reference, from Latin to Old French, praise and prize were considered in the same French term preisier.  Hence, the etiology, or history of the word praise, was initially defined as “setting a price upon or attaching value.”  Why is this important; how many people are driven by the price or the value attached to an item?  Now, translate this to human interactions, and we find the need for attaching value to a relationship between people as a human need.  People need praise to ascertain their value to another person.  A critical aspect of human interrelationships is the willingness of people to issue praise to other people.Courage

Praise can be a compliment; Mark Twain said, “I can live for two months on a good compliment.”  A compliment is issuing praise, attaching value, and providing a person a prize.  When researchers used fMRI to look at the brain, issuing praise to a person was equal to giving someone cash!  Better still, praise lowers blood pressure, releases chemicals in the brain to form relationships, and so much more;  yet, we too often disregard the complete etiology of praise and sacrifice praise to religious communities and never issue a kind word.

Identity and Ideology predict behavior!

This point cannot be stressed enough; identity is how someone evaluates themselves.  Ideology is the identity placed into action when no one is looking.  Identity and Ideology feed into behavior in many ways, but generally comes down to the following reason: “I want respect from someone else and to gain that respect, will sacrifice identity, and shift my Ideology.”  Consider a thief who wants to change his behavior. He first must overcome his identity of a thief.  In choosing to overcome being a thief, they will sacrifice their current identity and peer relationships to meet the new identity’s desires will eventually reshape their Ideology and behaviors.

Life ValuedLet’s presume that our thief has found a religious type, a moral lifestyle that is sincerely desired; this thief values more the new identity than the current identity and will force themselves to adopt that which is valued by the religious society selected.  Hence, the thief will make different choices for thinking, acting, and believing as a means to learning new behaviors for the opportunity to belong to a new society that is regarded better than a thief’s culture.  Hence the connection between praise and desire to relate to something or someone new.

Types of praise and limitations!

There are three different types of praise:

      1. Personal Praise: One-on-One praise, an individual focus upon talents and skills that you desire to see more of in future behaviors.
      2. Effort-Based Praise: Emphasizes what people can control, behavior, attitude, and actions.
      3. Behavior-Specific Praise: Evidence-based and promotes helping the person see how well they are doing.

LookLimitations:

      1. Praise must be honest!  False praise will destroy people, wreck chaos, and manipulate situations into creating more people relationships.
      2. Praise must be regularly made! If you are not going to issue praise regularly, do not start issuing praise!
      3. Praise must be unbiased! Unbiased praise means everyone receives praise equally.  If employee A does something and receives praise, then employee C does the same thing but doesn’t receive praise, then praise is being issued in a biased manner, and problems arise!
      4. Issue praise regardless of risk. Risk in praise generally leans more heavily towards personal praise being issued, where the individual fears the risk of taking a chance.
      5. Never confuse or mix praise and criticism. Some people preach the “Sandwich Method” for issuing praise or putting criticism between giving praise initially and at the end of a conversation.  Mixing praise and criticism is NEVER a good idea!
      6. Praise can be used to correct behavior, but never punish using praise as it creates confusion.

The power of praise!

ToolsGovernor Anderson Elementary School, Belfast, Maine, I spent a LOT of time in Principal Murphy’s office for classroom behavior issues.  All these many years later, I remember walking into her office, seeing all the red-ink reports on current behavior problems, and receiving praise.  The principal knew I deserved a tongue lashing, I knew I deserved a tongue lashing, but I received praise, which made all the difference!  I left that office more motivated to change and live differently from any previous tongue lashings and punishments.

Better still, I was not the only recipient of praise correction who fundamentally changed their behavior to obtain additional praise from Principal Murphy.  I had several friends who experienced the same treatment from Principal Murphy, and we have all lived differently from that moment.  The best part, I have used this event several times and witnessed the power of praise in advancing a person from one lifestyle to another and succeed.

I worked in a call center; the Vice President walked around with two different colored post-it notes in his pocket.  Praise was one color and was issued directly upon witnessing the behavior, and if there were growth opportunities, that was handed to the supervisor for a private conversation.  Better still, the praise notes were allowed in the annual evaluation as a critical piece of proof of how good you were and improved your score for potentially earning a bonus or a pay raise.

Duty 3What is the power of praise; incalculable!  Hence, if you find yourself in problems with employees’ behaviors, if you need to increase employee motivation if you need to change a company culture, issue praise!  Start issuing honest, sincere, and unbiased praise.  Create praise moments by actively looking for the good your employees are currently doing.  Praise is an excellent segue into training an employee to improve.  For example, “You are doing a great job counting this inventory; are you aware of methods to increase productivity?”

Praise is like clay; how you employ praise will directly influence the final product!

© 2021 M. Dave Salisbury
All Rights Reserved
The images used herein were obtained in the public domain; this author holds no copyright to the images displayed.

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msalis1

Dual service military veteran. Possess an MBA in Global Management and a Masters degree in Adult Education and Training. Pursuing a PhD in Industrial and Organizational Psychology. Business professional with depth of experience in logistics, supply chain management, and call centers.

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